The browser icon is missing or not shown on the BlackBerry smartphone

Article ID: KB03710

Type: Support Content

Last Modified: 06-18-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry® smartphones
  • BlackBerry® Internet Service
  • BlackBerry® Enterprise Server
CollapseOverview

An icon for the browser is missing or not shown on the BlackBerry® smartphone.

CollapseCause

Summary of Causes
This problem is caused by one of the following:

  1. The BlackBerry smartphone is not registered on the wireless network.
  2. The BlackBerry smartphone is not provisioned for BlackBerry® Internet Service Browsing.
  3. The theme on the BlackBerry smartphone does not show the browser icon.
  4. The IPPP for BIBS [IPPP] and the BlackBerry Internet Browsing Service service books are missing from the BlackBerry smartphone.
  5. The browser is not installed on the BlackBerry smartphone.
  6. The browser icon is hidden.
  7. The BlackBerry smartphone contains an IT policy sent by a BlackBerry® Enterprise Server that has blocked the required service books.
  8. The wireless service provider might not support the BlackBerry Internet Service browsing for the specific BlackBerry smartphone model.
  9. The browser icon may been moved off the home screen to a different folder (for example, the Downloads folder, Applications folder).
CollapseResolution

Complete the appropriate resolution for the cause.

Cause 1
The BlackBerry smartphone is not registered on the wireless network.

Resolution 1

Register the BlackBerry smartphone on the wireless network. For instructions, see KB00510.


Cause 2

The BlackBerry smartphone is not provisioned for BlackBerry Internet Service browsing.

Resolution 2

Contact the wireless service provider to verify that the BlackBerry smartphone is provisioned correctly. 


Cause 3

The theme on the BlackBerry smartphone does not show the browser icon.

Resolution 3

Modify the theme on the BlackBerry smartphone to determine if the prior theme is the cause of the issue. Alternatively, reset default theme settings on the BlackBerry smartphone. For instructions, see KB16077.


Cause 4

The IPPP for BIBS [IPPP] and BlackBerry Internet Browsing Service service books are missing from the BlackBerry smartphone.

Resolution 4

Register your BlackBerry smartphone on the wireless network. For instructions, see KB00510.


Cause 5

The browser is not installed on the BlackBerry smartphone.

Resolution 5

Install the browser by completing the following steps:

  1. Connect the BlackBerry smartphone to a computer with BlackBerry® Desktop Manager installed.
  2. Open the BlackBerry Desktop Manager.
  3. Double-click Application Loader.
  4. Click Next.
  5. Select the check box for Browser.
    Note: If the browser is not listed, close the application loader tool, update the BlackBerry® Device Software to the latest version available from your wireless service provider, and then repeat steps 1 to 5. For instructions, see KB03621.
  6. Click Next.
  7. Click Finish.

Cause 6

The browser icon is hidden.

Resolution 6

Show the browser icon. For instructions, see the appropriate product manual.


Cause 7

The BlackBerry smartphone contains an IT policy sent by a BlackBerry Enterprise Server that has blocked the required service books.

Resolution 7

Contact the BlackBerry Enterprise Server administrator and request that a blank or nonrestrictive IT policy be sent to the BlackBerry smartphone. This unblocks the service books required for the BlackBerry Internet Browsing Service to function correctly. For more information, see KB02022.


Cause 8

The wireless service provider might not support the BlackBerry Internet Browsing Service for the specific BlackBerry smartphone model.

Resolution 8

Contact the wireless service provider to make sure that the BlackBerry Internet Browsing Service is supported for the BlackBerry smartphone model.


Cause 9

The browser icon may been moved off the home screen to a different folder (for example, the Downloads folder, Applications folder).

Resolution 9

Steps to move an icon to a different folder, including the home screen, may be found in KB12206.



CollapseAdditional Information

For more information regarding the BlackBerry Internet Service please click here.

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