- BlackBerry Internet Service
- Google Mail
- Yahoo Mail
The Google Mail account credentials have been configured correctly. However it can not be setup, validated or it can be validated but the account will go invalid within a minute with a BlackBerry Internet Service account.
Note: A Google Mail account is known as Gmail in some countries.
The Yahoo Mail account credentials have been configured correctly yet it cannot be added to a BlackBerry smartphone.
Google Mail Account:
This issue can be caused by one of the following reasons:
- Google has restricted account access based on attempts to access from an unknown source.
- Google's 2-step verification process for account authentication is being used.
- The All Mail label is not set to show or IMAP/POP is not enabled.
Yahoo Mail Account:
Yahoo's 2-step verifications process for account authentication is being used.
Google Mail Account
Resolution for Cause 1
To restore access to a Google Mail account access the account activity page and confirm the access by selecting " Yes, that was me". Once access has been confirmed attempt to setup the email account again.
Note: Only confirm access attempts that you are sure you made while attempting to setup the email account.
Resolution for Cause 2
With Google's 2-step verification process for account authentication, an application-specific password must be created to setup with the BlackBerry Internet Service. When attempting to setup a Google email address using 2-step verification, please use the application-specific password and not the Google account password. For more information see the Google support article on signing in using application-specific passwords.
For more information on the Google 2-step verification for account authentication, please visit the Google online support site and search for "Common issues with 2-Step Verification" or "application-specific password". Alternatively, visit Getting Started with Google 2-Step Verification.
Resolution for Cause 3
Note: Following options can only be seen when logged in using Firefox or Google Chrome internet browser. Internet Explorer (IE) is not supported.
- Log into the Google Mail account.
- Click on Gear icon or Options in the upper right hand side corner.
- Select Settings.
- Under Labels tab enable All Mail, Sent Mail and Trash labels to Show and to Show in IMAP.
- Under Forwarding & POP/IMAP tab enable IMAP & POP settings. by selecting Enable POP for all mail and Enable IMAP.
- Select Save Changes at bottom.
After completing these steps, please attempt to setup the email account.
Yahoo Mail Account
In order to add the Yahoo Mail account on a BlackBerry smartphone, enter the App Password.
For more information see the Yahoo support article on Understand and create app passwords.
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