Unable to create a new BlackBerry Internet Service account with an unlocked BlackBerry smartphone

Article ID: KB12311

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • BlackBerry Provisioning System
CollapseOverview

When creating a new BlackBerry Internet Service account using an unlocked BlackBerry smartphone from another wireless service provider, the following error is received:

The PIN and IMEI are already in use

CollapseCause

This issue may be caused by one of the following:

  1. The BlackBerry smartphone user has transferred from one wireless service provider to another, and has not had the original BlackBerry Internet Service account disassociated from the BlackBerry smartphone.
  2. The BlackBerry smartphone is not activated for data services.
CollapseResolution

Complete the appropriate resolution.

Cause 1

The BlackBerry smartphone user has transferred from one wireless service provider to another, and has not had the original BlackBerry Internet Service account disassociated from the BlackBerry smartphone.

Resolution 1

The BlackBerry smartphone user must contact the original wireless service provider and have the original BlackBerry Internet Service account disassociated from the BlackBerry smartphone.


Cause 2

The BlackBerry smartphone is not activated for data services.

Resolution 2

The BlackBerry smartphone user must contact the new wireless service provider to make sure that the BlackBerry smartphone is activated correctly for data services.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.