How to use the Wi-Fi Diagnostics tool to troubleshoot Wi-Fi issues

Article ID: KB13299

Type: Support Content

Last Modified: 07-24-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview

Wi-Fi Diagnostics tool - Basic Mode

To view Wi-Fi Diagnostics in Basic Mode on a BlackBerry® smartphone running BlackBerry® Device Software 4.5 or earlier, complete the following steps:

 1. Click Options on the home screen.
 2. Select Wi-Fi Connections.
 3. Press Menu and select Wi-Fi Diagnostics

To view Wi-Fi Diagnostics in Basic Mode on a BlackBerry® smartphone running BlackBerry® Device Software 5.0, complete the following steps:

 1. On the home screen of the BlackBerry Smartphone, click Manage Connections.
 2. Click on Wi-Fi Options.
 3. Press Menu and select Wi-Fi Tools.
 4. Select Wi-Fi Diagnostics.

To view Wi-Fi Diagnostics in Basic Mode on a BlackBerry® smartphone running BlackBerry® 6 or BlackBerry® 7, complete the following steps:

1. On the home screen of the BlackBerry smartphone, select Manage Connections.
2. Select Wi-Fi Network.
3. Press Menu and select Troubleshoot.
4. Select Wi-Fi Diagnostics.

  A basic Wi-Fi Diagnostics report is displayed.

Wi-Fi Diagnostics tool - Advanced Mode

To view the Wi-Fi Diagnostics tool in Advanced Mode, complete the following steps:

 1. From the Wi-Fi Diagnostics page, press Menu and select Options.
 2. Set the Display Mode field to Advanced.
 3. Press Menu and click Save.

An Advanced Wi-Fi Diagnostics report is displayed.

CollapseAdditional Information

The Wi-Fi Diagnostics report lists key information regarding the Wi-Fi connection status of the BlackBerry smartphone. For support purposes,a copy of this report may be needed for examination. The two ways that a Wi-Fi Diagnostics report can be sent are by PIN message or by email.

Send a Wi-Fi Diagnostics report by email

To send the Wi-Fi Diagnostics report in an email message, complete the following steps:

  1. From the Wi-Fi Diagnostics menu, click the Menu key and select Email Report.
  2. In the To field, type the email address.
  3. Press the Menu key and click Send.

Send a Wi-Fi Diagnostics report by PIN message

To send the Wi-Fi Diagnostics report in a PIN message, complete the following steps:

  1. From the Wi-Fi Diagnostics menu, click the Menu key and select PIN Report.
  2. In the To field, type the PIN address of the recipient.
  3. Press the Menu key and click Send.

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