"Unknown Error Reported" appears when synchronization settings are configured in the BlackBerry Desktop Software

Article ID: KB13801

Type: Support Content

Last Modified: 07-18-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software 6.1
  • BlackBerry Desktop Software 6.0
  • BlackBerry Desktop Software 5.0
  • BlackBerry Desktop Software 4.7
  • BlackBerry Desktop Software 4.6
  • BlackBerry Desktop Software 4.5
CollapseEnvironment
  • BlackBerry Desktop Software 4.5 to 6.1
  • Windows XP SP3
  • Windows 7
  • Windows Vista
CollapseOverview

When Synchronization is clicked in BlackBerry Desktop Software 4.5 to 6.1, the following error message appears:

Unknown Error Reported

CollapseResolution

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.