Slow synchronization process does not start

Article ID: KB13847

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Device Software 4.0 to 5.0
  • BlackBerry® Enterprise Server 4.0, 4.1, and 5.0
  • BlackBerry smartphones
CollapseOverview

The enterprise activation process (wireless or wired) does not complete as the slow synchronization process does not start. The BlackBerry® smartphone will be able to send and receive messages, but the slow synchronization of user account data will not start.

CollapseCause

The BlackBerry Synchronization Service is not running.

CollapseResolution

Determine if the BlackBerry Synchronization Service is running. To do this, perform the following steps:

  1. On the BlackBerry Enterprise Server, open Control Panel.
  2. Click Administrative Tools.
  3. Click the Services applet.
  4. Confirm that Status appears as Started. If Started is not displayed, start the process and then confirm that it has successfully started.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.