"Could not launch camera application" error appears when opening the camera on the BlackBerry smartphone

• BlackBerry® smartphones with an integrated camera

When trying to launch the camera application on the BlackBerry® smartphone, the following error message appears:

Could not launch camera application, close other applications and then try again.

This issue may be caused by one of the following:

1. There are too many open applications on the BlackBerry smartphone.
2. There is a physical problem with the integrated camera.

Cause 1

There are too many open applications on the BlackBerry smartphone.

Resolution 1a

Close all applications on the BlackBerry smartphone. On the BlackBerry smartphone, display the menu and select Close.

Resolution 1b

Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141 . Then attempt to open the camera application again.

Resolution 1c

Run the BlackBerry smartphone through the application loader tool. For instructions, see KB03621  .

Warning: The above procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, please see KB12487 .

Cause 2

There is a physical problem with the integrated camera.

Resolution 2a

A Device Self Test can be performed on the integrated camera, to perform a this test follow KB16037

Resolution 2b

If all the above have been attempted and the camera application does not open, contact the service provider for further assistance.