"Could not launch camera application" error appears when opening the camera on the BlackBerry smartphone

Article ID: KB15544

Type: Support Content

Last Modified: 06-25-2014

 

Product(s) Affected:

  • BlackBerry Bold
  • BlackBerry Curve
  • BlackBerry Pearl
  • BlackBerry Storm
  • BlackBerry Style 9670
  • BlackBerry Torch
  • BlackBerry Tour 9630
  • Porsche Design P’9981 Smartphone from BlackBerry
CollapseEnvironment
  • BlackBerry smartphones with an integrated camera
CollapseOverview

When trying to launch the camera application on the BlackBerry smartphone, the following error message appears:

Could not launch camera application, close other applications and then try again.

CollapseCause
CollapseResolution

Cause 1

There are too many open applications on the BlackBerry smartphone.

Resolution 1a

Close all applications on the BlackBerry smartphone. On the BlackBerry smartphone, display the menu and select Close.

Resolution 1b

Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141 . Then attempt to open the camera application again.

Resolution 1c

Run the BlackBerry smartphone through the application loader tool. For instructions, see KB03621  .

Warning: The above procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, please see KB12487 .


Cause 2

There is a physical problem with the integrated camera.

Resolution 2a

Use the BlackBerry Virtual Expert diagnostics application to confirm the functionality of the camera. For more information, see KB35973.

Resolution 2b

If all the above have been attempted and the camera application does not open, contact the service provider for further assistance.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.