Installing, updating, and synchronizing media using BlackBerry Media Sync for Mac computers

Article ID: KB16176

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Media Sync
Jump to: Environment | Overview
  • BlackBerry® Media Sync for Mac® computers 

Before installing BlackBerry Media Sync for Mac computers, verify that the following requirements are met.

     Component        Requirement

Application size

Approximately 14 MB


Available as a stand-alone application

Operating system

Mac OS® X 10.5.5 or later


iTunes 7.7.0 or later

BlackBerry® Device Software

BlackBerry Device Software 4.2 or later

Supported file formats 

Audio files with .wav, .mp3, .aac, or .m4a extensions

External memory

BlackBerry smartphones that do not include built-in memory require an inserted media card. The following BlackBerry smartphones include built-in memory:
  • BlackBerry® Bold™ 9000 smartphone
  • BlackBerry® 9500 smartphone
  • BlackBerry® 9530 smartphone

BlackBerry smartphone users with the above models can select either built-in memory or external memory to transfer media files to.

The following BlackBerry smartphones models do not include built-in memory:

  • BlackBerry® Pearl™ 8100 Series
  • BlackBerry® Curve™ 8300 Series
  • BlackBerry® 8800 Series

The following languages are supported in BlackBerry Media Sync for Mac computers:

  • English
  • French
  • Italian
  • German
  • Spanish

Note: BlackBerry smartphone users who are using an unsupported language are prompted to install the English version of BlackBerry Media Sync for Mac computers.

Additional notes

Files controlled by Digital Rights Management (DRM) technologies cannot be transferred to the BlackBerry smartphone. iTunes offers DRM-free Advanced Audio Coding (AAC) format downloads through the iTunes Plus store. As well, playlists containing photos, videos, or any unsupported media files are not synchronized with the BlackBerry smartphone. These files are listed as skipped and a yellow triangle with an exclamation point (a caution sign) appears beside Last Sync. For more information on iTunes Plus, visit the Apple® web site .

BlackBerry smartphone users can sort, view, or synchronize by playlist names. Media files cannot be sorted, viewed, or synchronized by album, artist, or genre unless BlackBerry smartphone users create playlists that contain songs from the same album, from the same artist, or in the same genre.

BlackBerry Media Sync for Mac computers supports the transfer of media files between a BlackBerry smartphone user’s computer and the BlackBerry smartphone. Changes made to a BlackBerry smartphone user’s iTunes library are synchronized with the BlackBerry smartphone, depending on the options selected. Changes to media files on the BlackBerry smartphone are not synchronized with the iTunes library on the computer.

Installing BlackBerry Media Sync for Mac computers

The .dmg file for BlackBerry Media Sync for Mac computers can be downloaded from the BlackBerry Media Sync for Mac computers web site .

Note: For installation to be complete, the computer must be restarted.

Upgrading BlackBerry Media Sync for Mac computers

BlackBerry Media Sync for Mac computers includes an automatic upgrade feature that allows BlackBerry smartphone users to automatically check for updates. This option can be specified on the Preferences screen on the BlackBerry Media Sync for Mac computers window. BlackBerry smartphone users can select the frequency of update checks and whether BlackBerry Media Sync for Mac computers should check for updates when the application opens.

Synchronizing media using BlackBerry Media Sync for Mac computers

To synchronize media files with the BlackBerry smartphone, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer using a USB cable.
  2. Open BlackBerry Media Sync and select the playlists to transfer.
  3. Click Sync Device.
  4. From the Home screen of the BlackBerry smartphone, select Media.
  5. Select Music > All Songs or Music > Playlists. The media files that were transferred should be listed.


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