How to check if a BlackBerry smartphone can be used with a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express

Article ID: KB21209

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • BlackBerry® Enterprise Server Express for Microsoft® Exchange 5.0 SP1 to 5.0 SP2
  • BlackBerry® Enterprise Server Express for IBM® Lotus® Domino® 5.0 SP2
CollapseOverview

Wireless service providers can activate a BlackBerry® smartphone on the wireless network with different data plans. Depending on the data plan, the BlackBerry smartphone can be used on a BlackBerry® Enterprise Server or a BlackBerry® Enterprise Server Express.

The following table lists the data plans a BlackBerry smartphone can have and whether the BlackBerry smartphone can be used on a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express with each data plan.

Data plan (provisioning)

Can the BlackBerry smartphone be used in a BlackBerry Enterprise Server?

Can the BlackBerry smartphone be used in a BlackBerry Enterprise Server Express?
Internet enabled BlackBerry Internet Service No Yes
Internet enabled BlackBerry Enterprise Server Yes Yes
Combination of both data plans Yes Yes

If you do not know what type of data plan the BlackBerry smartphone has, contact the wireless service provider for assistance.

If the BlackBerry smartphone has a BlackBerry Enterprise Server data plan, or a combination of BlackBerry Enterprise Server and BlackBerry Internet Service data plans, contact the BlackBerry administrator to identify which BlackBerry Enterprise Server product is being used.

If you have access to the computer hosting the BlackBerry Enterprise Server product, you can identify which BlackBerry Enterprise Server product is used by following the steps below.

BlackBerry Administration Service

  • Login to the BlackBerry Administrative Service and identify the product name from the top right corner as per the screenshot below. If a product name isn't displayed, BlackBerry Enterprise Server is being used.
CollapseAdditional Information

If the BlackBerry smartphone has a BlackBerry Internet Service data plan only, you can check whether the BlackBerry smartphone is currently active on a BlackBerry Enterprise Server Express by completing the following steps:

  1. On the BlackBerry smartphone, select Options > Advanced Options > Service Books.
  2. On the list, check for the [SYNC] service book. By default, it appears as Desktop[SYNC].
    • If the [SYNC] service book is not listed, the BlackBerry smartphone is not activated on a BlackBerry Enterprise Server product.
    • If the [SYNC] service book is listed, continue with step 3.
    • The service book name can be customized and it may appear as BlackBerry[SYNC] or CompanyX[SYNC], for example.
  3. Go to the BlackBerry home screen and compose a new email message.
  4. On the Send Using field, press the space bar until the service name from step 2 (for example Desktop, BlackBerry, or CompanyX) appears.
  5. Send the email message.
    • If the email is sent successfully, the BlackBerry smartphone is activated on BlackBerry Enterprise Server Express.
    • If the email fails to send, complete the following steps:
      1. On the BlackBerry smartphone, open the email message that failed to send.
      2. Scroll up to the top of the message and record the Message Status field.
      3. Go to the BlackBerry Technical Solution Center and search for the error recorded in step 2.
    • If the issue persists after troubleshooting, contact the organization's administrator for assistance.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.