How to enable or disable wireless contact synchronization with BlackBerry Internet Service

Article ID: KB22430

Type: Support Content

Last Modified: 01-08-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
  • BlackBerry Device Software 5.0
  • BlackBerry 6
  • BlackBerry 7
  • Yahoo! Mail
  • Alt-N Technologies MDaemon Email Server
  • Windows Live Mail
  • Gmail/Google Mail
CollapseOverview

Wireless contact synchronization with Yahoo! Mail, MSN, Gmail and Alt-N integrations allow BlackBerry smartphone contacts to synchronize with the contacts of these associated email accounts. The synchronization is two-way, which means contacts can be created, modified and deleted from either the BlackBerry smartphone or the email account from a web browser, and the changes will synchronize both ways.

The contact synchronization occurs automatically over the air, which removes the need to connect the BlackBerry smartphone to a computer to perform the synchronization.

A single BlackBerry smartphone can synchronize with the contacts of multiple supported email accounts. Each email account will have its own contact list which can be seen in the Contacts Options on the BlackBerry smartphone. The contacts can be displayed in a single unified list or can be filtered based on the email account they are synchronized with.

The wireless synchronization will only synchronize between the BlackBerry smartphone and the associated email account. Contacts will not synchronize from one email account to another when multiple supported accounts are integrated.

Note: If the BlackBerry smartphone is running a version of software that does not support wireless address book synchronization, the option to enable wireless synchronization will not be available when integrating or configuring the email account.

To enable or disable wireless contact synchronization, please complete the following steps:

For BlackBerry 7 and BlackBerry 6:

  1. Click on Setup > Email Accounts.
  2. Choose Internet Mail Account if prompted.
  3. Log in with the BlackBerry Internet Service account user name and password if prompted for it.
  4. Click on the email account and choose edit.
  5. Scroll down to Synchronization Options and check Contacts to enable wireless sync and uncheck to disable wireless sync.
  6. Click on Save to apply the new settings
  7. Enter the email account password to activate the contact synchronization between the BlackBerry smartphone and the email account.


For BlackBerry Device Software 5.0:

  1. Click on Setup > Email Settings.
  2. Log in with the BlackBerry Internet Service account user name and password if prompted for it.
  3. Click on the email account and choose edit.
  4. Scroll down to Synchronization Options and check Contacts to enable wireless sync and uncheck to disable wireless sync.
  5. Click on Save to apply the new settings
  6. Enter the email account password to activate the contact synchronization between the BlackBerry smartphone and the email account.

Note: If wireless synchronization is not functioning after performing the steps above, confirm if wireless synchronization has been enabled by following the steps below:

  1. Choose Contacts from the home screen.
  2. Click menu button and choose  Options.
  3. Choose the appropriate contact list.
  4. Place check mark next to Wireless Synchronization to enable wireless synchronization and uncheck to disable wireless synchronization.

Note: If the email account has not yet been integrated with the BlackBerry Internet Service account, please refer to the BlackBerry Internet Service user guide for instructions on how to integrate an existing email account.

CollapseAdditional Information

Note: Yahoo! Mail Categories, MSN and Alt-N Groups are not supported. Category and/or Contact Group distribution lists will not be synchronized.

Note: Wireless contact synchronization with Yahoo! Mail, GMail/Google Mail and/or Alt-N email integrations requires BlackBerry Device Software 5.0, BlackBerry 6, or BlackBerry 7.

Note: Wireless contact synchronization with MSN, Hotmail, and/or Windows Live email integrations is only available on BlackBerry smartphones running BlackBerry 6 or BlackBerry 7.

Note: Contact synchronization occurs every four hours and is limited to 10,000 contacts. Once this number is reached, data synchronization of new contacts will stop and the BlackBerry smartphone user will get the following message:

You have reached the maximum number of contacts allowed by your <emailaddress> account. The BlackBerry Internet Service will continue to synchronize the existing contacts for <emailaddress> on your BlackBerry device to your <emailaddress> account. You can continue to add contacts for <emailaddress> to your BlackBerry device but the BlackBerry Internet Service will not synchronize these new contacts with your <emailaddress> account.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.