BlackBerry smartphone locks and causes playback of audio or video files in a Pushcast to stop

Article ID: KB23756

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Pushcast Player
  • BlackBerry® Pushcast™ Player

If the BlackBerry® smartphone has a low security timeout setting, it may lock during video or audio playback. This may cause the video or audio playback to stop.


To address this issue, you can change the timeout settings for the password. Depending on how the timeout settings are controlled, take one of the following actions:

  • If your BlackBerry smartphone settings for password timeout are not set or managed through a BlackBerry® Enterprise Server, navigate to Options > Password and increase the value that is currently set for the security timeout.

    Note: For earlier versions of BlackBerry® Device Software, the above option is available at Options > Security > General Settings.

  • If the timeout settings are managed by your BlackBerry Enterprise Server, ask the administrator to enable the Allow Resetting Idle Timer policy, found under the Security Policy group. Enabling this policy will allow the BlackBerry Pushcast Player to reset the idle timer and avoid being locked while audio or video files are being played on the smartphone.


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