"App Error 606" is displayed on the BlackBerry smartphone

Article ID: KB23954

Type: Support Content

Last Modified: 03-20-2015

 

Product(s) Affected:

  • BlackBerry Bold 9780
  • BlackBerry Torch 9800
  • BlackBerry Torch 9810
CollapseEnvironment
  • BlackBerry Torch 9800 smartphone
  • BlackBerry Torch 9810 smartphone
  • BlackBerry Bold 9780 smartphone
CollapseOverview

The BlackBerry smartphone stops responding and the following error message appears:

App Error 606

CollapseCause
The smartphone encountered a Java Virtual Machine (JVM) application related problem and is unable to continue running.
CollapseResolution

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.