Performing a backup of data on the BlackBerry Style 9670 smartphone is unsuccessful due to word substitution database

Article ID: KB24418

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry Style 9670
  • BlackBerry® Style™ 9670 smartphone
  • BlackBerry® Desktop Software 6.0
  • DT 808998

When performing a backup of a BlackBerry® Style™ 9670 smartphone, the word substitution database is not backed up successfully.

The following error appears:

The loader was unable to fully back up the following databases: [Word Substitution] 0 of 1 entries retrieved.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


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