How to clear the BlackBerry App World cache

• BlackBerry App World storefront
• BlackBerry PlayBook tablet
• BlackBerry smartphones

Warning: The following procedure will clear any cache data that BlackBerry App World stores on the BlackBerry smartphone and may remove any applications that have been archived to a media card.

For BlackBerry smartphones that use the SureType input method or are equipped with a QWERTY keyboard:

For BlackBerry App World 2.0 and 2.1:

1. Launch the BlackBerry App World application.
2. While pressing and holding the ALT key, type RST

For BlackBerry App World 3.0 and 4.0:

1. Launch the BlackBerry App World application.
2. While pressing and holding the ALT key, type RSTRST.

For BlackBerry smartphones that have virtual keyboards such as the BlackBerry Storm Series or BlackBerry Torch 9850/9860, follow these steps:

For BlackBerry App World 2.0 and 2.1 on a BlackBerry 9500/9530/9850/9860 smartphone:

1. Launch the BlackBerry App World application.
2. Ensure the BlackBerry smartphone is being held in the landscape position.
3. Select the Categories listing.
4. Activate the onscreen keyboard by pressing the BlackBerry (menu) key and select Show Keyboard.
5. Press and hold the shift key to lock into shift mode.
6. Type the following characters in sequence: 34(

For BlackBerry App World 3.0 and 4.0 on a BlackBerry 9500/9530/9850/9860 smartphone:

1. Launch the BlackBerry App World application.
2. Ensure the BlackBerry smartphone is being held in the landscape position.
3. Activate the onscreen keyboard by pressing the BlackBerry (menu) key and select Show Keyboard.
4. Press and hold the shift key to lock into shift mode.
5. Type the following characters in sequence: 34(34(

For BlackBerry App World 3.0 and 4.0 on a BlackBerry 9520/9550 smartphone:

1. Launch the BlackBerry App World application.
2. Ensure the BlackBerry smartphone is being held in the portrait position.
3. Activate the onscreen keyboard by pressing the BlackBerry (menu) key and select Show Keyboard.
4. Press and hold the shift key(123) to lock into shift mode.
5. Type the following characters in sequence: 1?21?2

BlackBerry App World will close automatically and the BlackBerry smartphone may become unresponsive for a few moments while the cache data is cleared. This process may take several seconds, depending on how much storage space is freed. The next time BlackBerry App World is launched, logging into My World using a BlackBerry ID will result in the applications list being refreshed. This will allow archived applications to be downloaded again, if desired.

For the BlackBerry PlayBook tablet, follow these steps:

1. Launch the BlackBerry App World application.
2. Swipe in from the bottom-left corner of the frame to bring up the keyboard.
3. Type RST

Note: BlackBerry App World will not provide any notification that the reset has been performed.