"Username or password is incorrect" appears when logging in to Twitter for BlackBerry smartphones

Article ID: KB24954

Type: Support Content

Last Modified: 05-30-2012

 

Product(s) Affected:

  • Twitter for BlackBerry smartphones
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  • Twitter® for BlackBerry® smartphones
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BlackBerry® smartphone users are unable to log in to or use Twitter® for BlackBerry® smartphones immediately after changing the user name or password on http://www.twitter.com . However, then after a period of time the login is able to be completed (approximately 15 to 90 minutes, and sometimes up to 24 hours).
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The Twitter for BlackBerry smartphones application receives and caches the OAuth session token after a successful authentication. This is held until the BlackBerry smartphone user logs out of the application. A mismatch of the OAuth session token cached on the BlackBerry smartphone and the one visible on http://www.twitter.com would cause the above troubled behavior.

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In order to resolve this situation, please attempt the following steps:

  1. Log out from Twitter for BlackBerry smartphones.
  2. From a computer browser, log into the Twitter website and navigate to Settings (or select Profile then Edit your profile).
  3. In the user's settings page, click on the Applications tab to see Twitter for BlackBerry by Research In Motion® Limited.
  4. Once within Applications, locate and click on Revoke Access. This link can be seen right beneath Twitter for BlackBerry by Research In Motion® Limited.
  5. Attempt to log in to Twitter for BlackBerry smartphones using the new credentials.

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