Unable to add songs within BBM Music application

Article ID: KB28280

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BBM Music for BlackBerry smartphones
  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® smartphones
  • BBM Music™
CollapseOverview

When browsing through songs within BBM Music, the "Add" symbol is greyed out or the song is unavailable.

Some reasons this may occur are:

Song Limit/Swap Limit

  • The maximum number of songs a user can add is 50.
  • A user can swap out 25 songs per month

Regional Limitations:

  • Certain content may be unavailble due to licensing restrictions of this content in a specific region.
Songs filtered for Explicit content:
 
To enable or disable "Explicit Content", perform the following:
a. Within BBM Music, click the menu key and select Options.
b. Toggle Show Explicit Content on or off.

 

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