How to activate a BlackBerry smartphone using BlackBerry Business Cloud Services

Article ID: KB28383

Type: Support Content

Last Modified: 10-24-2012

 

Product(s) Affected:

  • BlackBerry Business Cloud Services
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Business Cloud Services
  • Microsoft Office 365
  • BlackBerry Internet Service
  • BlackBerry Device Software 5.0 to 5.1
  • BlackBerry 6
  • BlackBerry 7
CollapseOverview

BlackBerry smartphone can be activated on BlackBerry Business Cloud Service with either a BlackBerry Enterprise Server or a BlackBerry Internet Service data plan from the wireless service provider.

Note:

  • BlackBerry smartphone that have a BlackBerry Internet Service data plan must use a Wired activation type, unless the BlackBerry Enterprise Activation application for BlackBerry smartphone from BlackBerry AppWorld available here is used .
  • BlackBerry smartphone that have a BlackBerry Enterprise Server data plan can be activated either using a Wired or Wireless activation type.
  • In order for a BlackBerry smartphone to be activated to the BlackBerry Business Cloud Services the BlackBerry smartphone must be provisioned with BlackBerry Enterprise Server or BlackBerry Unite. If the data services is not provisioned with BlackBerry Enterprise Server or BlackBerry Unite, the Wireless provider should be contacted to have the data plan provisioned to support the BlackBerry Business Cloud Services.

Customers have access to the BlackBerry Expert Support Center use the BlackBerry Expert Support Center Enterprise Activation tool to identify which activation methods is available for the BlackBerry smartphone prior to troubleshooting. For information about how to access and use the BlackBerry Expert Support Center Enterprise Activation Readiness tool, see KB21140 .

Depending on the recommendations from the BlackBerry Expert Support Center Enterprise Activation Readiness tool, the following are methods to assign and activate BlackBerry smartphone to BlackBerry smartphone user accounts:

# Method Activation Type Description
1 BlackBerry Administration Service Wired

To activate BlackBerry smartphone before distributing them to BlackBerry smartphone users by connecting the BlackBerry smartphones to a computer and logging in to the BlackBerry Administration Service.

Note: Activation will not complete using only wired connectivity and wireless or Wi-Fi connectivity to the BlackBerry Infrastructure will need to be present to complete activation when using BlackBerry Business Cloud Services.

2 Over the wireless network Wireless

New and existing BlackBerry smartphone users can activate their BlackBerry smartphone without requiring a physical connection to the organization's network.

Note: BlackBerry smartphone that have a data plan for BlackBerry Internet Service only, cannot be activated over the wireless network, unless the Enterprise Activation application for BlackBerry smartphone from BlackBerry AppWorld here.

3 BlackBerry Web Desktop Manager Wired

New and existing users can activate their BlackBerry smartphone by connecting their BlackBerry smartphone to a computer and visiting the BlackBerry Web Desktop Manager web site.

Note: Activation will not complete using wired connectivity, wireless or Wi-Fi connectivity to the BlackBerry Infrastructure will need to be present to complete activation when using BlackBerry Business Cloud Services.



Option 1: Activate a BlackBerry smartphone using the BlackBerry Administration Service (Wired)
Requirements: The BlackBerry smartphone must be provisioned with a BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan with the wireless service provider.

Note: This method allows Administrators to activate individual BlackBerry smartphone users.

  1. Connect the BlackBerry smartphone to a computer that can access the BlackBerry Administration Service.
  2. Log in to the BlackBerry Administration Service.
  3. On the Device menu, expand Attached devices.
  4. Click Manage current device.
  5. Click Assign current device.
  6. Search for a BlackBerry smartphone user account.
  7. In the search results, click the display name for a BlackBerry smartphone user account.
  8. Click Associate user.
  9. Click Assign current device.

Note: Activation will not complete using only a wired connectivity. Wireless or Wi-Fi connectivity to the BlackBerry Infrastructure will need to be present to complete activation when using BlackBerry Business Cloud Services.

Option 2: Activate a BlackBerry smartphone over the wireless network (Wireless)

Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server data plan with the wireless service provider.

To activate a BlackBerry smartphone over the wireless network, an administrator must assign an activation password to the BlackBerry smartphone user account. The BlackBerry smartphone user then activates the BlackBerry smartphone using the desired email address and the provided activation password.

To send an activation password to a BlackBerry smartphone user, complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the BlackBerry smartphone user account.
  5. In the Device activation list, click Specify activation password.
  6. In the Activation password and Confirm password fields, type an activation password.
    Note: The password must not contain special characters. Some BlackBerry smartphone do not support special characters and do not unlock when a BlackBerry smartphone user types a password that contains special characters.
  7. In the Password expiration (hours) field, type the amount of time that can elapse before the activation password expires.
  8. Click Specify activation password.

The BlackBerry smartphone user can start the wireless activation process after receiving the password by completing the following steps:

For BlackBerry Device Software 4.1 to 5.0:

  1. On the BlackBerry smartphone, click Options > Advanced Options > Enterprise Activation.
  2. Enter the email address associated with the BlackBerry smartphone user account in the Email field.
  3. Enter the Activation Password provided by the administrator.
  4. Press the Menu key and select Activate.

For BlackBerry 6 to BlackBerry 7:

  1. On the BlackBerry smartphone, click Options > Device > Advanced System Settings > Enterprise Activation.
  2. Enter the email address associated with the BlackBerry smartphone user account in the Email field.
  3. Enter the Activation Password provided by the administrator.
  4. Press the Menu key and select Activate.

Note: A BlackBerry smartphone cannot be activated over the wireless network or over the organization's Wi-Fi network if the BlackBerry smartphone has a data plan for BlackBerry Internet Service only, unless the Enterprise Activation application for BlackBerry smartphone from BlackBerry AppWorld available here is used.

Option 3: Activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager (Wired)

Requirements: The BlackBerry smartphone must be provisioned with a BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan with the wireless service provider.

BlackBerry smartphone users can activate BlackBerry smartphones by connecting them to a computer using a USB cable or Bluetooth connection and logging in to the BlackBerry Web Desktop Manager. During the activation process, the BlackBerry Web Desktop Manager prompts users to associate the BlackBerry smartphone with their email accounts and to generate encryption keys. Once the activation process has started, the BlackBerry Enterprise Server Express begins to reconcile email messages and synchronize organizer data through the wired connection. If the wired connection is interrupted, the activation will continue over the wireless or Wi-Fi network.

To activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager, complete the following steps:

  1. Log in to the BlackBerry Web Desktop Manager.
  2. Connect the BlackBerry smartphone.
  3. Generate an encryption key when prompted to start the activation process.
 
Note: Activation will not complete using only wired connectivity. Wireless or Wi-Fi connectivity to the BlackBerry Infrastructure will need to be present to complete activation when using BlackBerry Business Cloud Services.
 

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