Unable to browse the Internet over a Wi-Fi connection on the BlackBerry smartphone

Article ID: KB29087

Type: Support Content

Last Modified: 10-01-2013


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry smartphone with Wi-Fi
  • BlackBerry Device Software 4.0 to 5.0
The BlackBerry smartphone running BlackBerry Device Software 4.0 to 5.0 is unable to browse the internet while connected to a Wi-Fi network.  A loading page is displayed, but the Browser is unable to load the requested web page.
The BlackBerry smartphone running BlackBerry Device Software 4.0 to 5.0 is using the incorrect Browser to load the requested web page.

On the BlackBerry smartphone running BlackBerry Device Software 4.0 to 5.0, change the Default Browser to Wi-Fi/Hotspot Browser in two locations.

Note: BlackBerry smartphones running BlackBerry 6 and 7 do not have the option to change the Default Browser, the browser is automatically selected based on the type of connection being used.

Step 1

  1. Open the Browser.
  2. Press the Menu key, then click Options General Properties.
  3. Under the Default Browser select Wi-Fi/Hotspot Browser.
  4. Press the Menu key and select Save.

Step 2

  1. From the home screen select Options Advanced Options Browser.
  2. Under Default Browser Configuration choose Wi-Fi/Hotspot Browser.
  3. Press the Menu key and select Save.
CollapseAdditional Information

Note: Some service providers require an active data plan on the account to allow access to Wi-Fi services. See KB17309.

For more information on the services that are available over Wi-Fi, see KB13368.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.