How to manually transfer files between a BlackBerry smartphone and a Windows computer

Article ID: KB29523

Type: Support Content

Last Modified: 08-29-2012

 

Product(s) Affected:

  • BlackBerry Bold
  • BlackBerry Curve
  • BlackBerry Pearl
  • BlackBerry Storm
  • BlackBerry Style 9670
  • BlackBerry Torch
  • BlackBerry Tour 9630
  • Porsche Design P’9981 Smartphone from BlackBerry
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Device Software
  • Microsoft Windows®
CollapseOverview
BlackBerry® Desktop Software is designed to synchronize calendar, contacts, memos, tasks, pictures, music and video libraries to the BlackBerry® smartphone from a Microsoft Windows® computer. However, it is possible to transfer files manually with or without BlackBerry Desktop Software being installed. To do this the BlackBerry smartphone must have either or both Internal Phone Memory Storage or External Memory such as a MicroSD Card installed. 

The BlackBerry smartphone will need to have Mass Storage Mode enabled so that files can be transferred to and from a Microsoft Windows computer via USB cable.

To enable media card support on the BlackBerry smartphone running BlackBerry Device Software 4.2.2 to 4.5

  1. From the Home screen of the BlackBerry smartphone, click Options then Media Card.
  2. Set the following options:
  • Media Card Support - On
  • Encryption Mode - None
  • Mass Storage Mode Support - On  
  • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Microsoft Windows computer. Select Yes to turn on mass storage mode.


To enable media card support on the BlackBerry smartphone running BlackBerry Device Software 4.6 to 4.7.1

  1. From the Home screen of the BlackBerry smartphone, click Options then Memory.
  2. Set the following options:
  • Media Card Support - On
  • Encryption Mode - None
  • Mass Storage Mode Support - On  
  • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Microsoft Windows computer. Select Yes to turn on mass storage mode.


To enable media card support on the BlackBerry smartphone running BlackBerry Device Software 5.0

  1. From the Home screen of the BlackBerry smartphone, click Options then Memory.
  2. Set the following options:
  • Media Card Support - On
  • Encryption Mode - None
  • Mass Storage Mode Support - On
  • Media Transfer Protocol (MTP) (if this option appears in the list) - On or Off 
  • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Microsoft Windows® computer. Select Yes to turn on mass storage mode.


To enable media card support on the BlackBerry smartphone running BlackBerry® 6 and BlackBerry® 7

  1. From the Home screen of the BlackBerry smartphone, click Options then Device then Storage.
  2. Check Media Card Support.
Note: When the BlackBerry smartphone is plugged into the computer the following prompt may be displayed on the BlackBerry smartphone, Blackberry device is plugged in. Once this prompt is displayed choose USB Drive.



To transfer files between the media card and the Microsoft Windows computer

  1. Once the BlackBerry smartphone is connected to the Microsoft Windows environment a prompt to open folders should display on the home screen.
  2. Drag and drop or copy and paste files between BlackBerry smartphone internal or external storage memory and Microsoft Windows computer.
  • Alternatively the Internal and External storage memory can be accessed from My Computer

Note: When transferring files to the Internal memory or External memory MicroSD card, please make sure the files are transferred to the appropriate directory. For example, music media files should be transferred into the Music directory on the media card.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.