Error Id: 30642 while attempting to make a purchase from BlackBerry App World

Article ID: KB31038

Type: Support Content

Last Modified: 03-26-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry App World™ for BlackBerry® smartphones
  • DT 2755907
CollapseOverview

When attempting to purchase the following error message is displayed:

null (Error Id: 30642)

The purchase will not complete.

CollapseCause
This error can occur when using Carrier Billing method and purchasing an app that has a purchase price higher than that allowed by the Carrier Billing method.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround
Use an alternate method of payment (PayPal or Credit Card) if available.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.