"There is an issue with BlackBerry App World. BlackBerry App World must now close." is encountered when opening BlackBerry App World

Article ID: KB31803

Type: Support Content

Last Modified: 06-01-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry App World™ for BlackBerry smartphones 3.1.1.19
  • DT4393298
CollapseOverview

When opening BlackBerry App World on a BlackBerry smartphone, the following message may be displayed:

"There is an issue with BlackBerry App World. BlackBerry App World must now close"

CollapseResolution

Upgrade to the latest version of BlackBerry App World by completing one of the following upgrade methods:

  • From the BlackBerry smartphone browser visit www.blackberry.com/appworld (A wireless data connection or wifi connection is required)
  • From a browser on a PC or Mac visit www.blackberry.com/appworld (A USB cable is required to connect)
    • Note: On the PC or Mac, log into the BlackBerry App World storefront using the BlackBerry ID associated to the smartphone to initiate the upgrade process. If the upgrade process does not start automatically, click into My World to initiate the process.
CollapseAdditional Information

To confirm the version of BlackBerry App World that is installed, complete one of the following:

  • For BlackBerry 5.0
    • Go into Options -> Applications
    • Change the Applications drop down to  Add-on
  • For BlackBerry 6 and BlackBerry 7
    • Go into Options -> Device ->  Application Management

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.