- BlackBerry Desktop Software 7.0
- Microsoft Outlook
- DT 3641185
- DT 5000189
When attempting to synchronize with the BlackBerry Desktop Software the following error message appears:
MAPI Logon Failed. Please run Outlook with the profile <profile name> selected and try again.
Synchronization with Microsoft Office Outlook Connector and Outlook Mobile Service is not supported.
Microsoft Office Outlook Connector is an add-in feature for Microsoft Outlook 2003, 2007, and 2010. This feature allows the configuration of MSN Passport to connect to web-based email accounts, such as Windows Live Hotmail.
Outlook Mobile Service is an add-in feature for Microsoft Outlook 2007. It allows the configuration of an email address to send Short Message Service (SMS) messages and Multimedia Messaging Services (MMS) messages to a mobile device.
Outlook is configured to use a Personal Folder (PST) that requires a password.
An inappropriate Outlook profile is selected.
Another application has locked access to the PST file in the Outlook profile
Contact Microsoft support for further assistance.
Open Microsoft Outlook and enter the password for the Personal Folder (PST) and then perform a synchronization using the BlackBerry Desktop Software.
Note: Select to save the Personal Folder password by selecting the option to save the password in the password list. This will provide the benefit of performing a synchronization with Outlook closed.
Make sure the correct Outlook Profile is selected for synchronization.
- Connect the BlackBerry smartphone to a computer.
- In the BlackBerry Desktop Software, click Organizer on the left-hand pane.
- Click the Configure... button to the right of the desired data. Within the Account Settings section, verify or choose the Profile to synchronize with.
Close or disable programs that may be blocking or locking access to the PST file.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.