Error "MAPI Logon Failed" when attempting to sync with BlackBerry Desktop Software

Article ID: KB31838

Type: Support Content

Last Modified: 09-06-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 7.0
CollapseEnvironment
  • BlackBerry Desktop Software 7.0
  • Microsoft Outlook
  • DT 3641185
  • DT 5000189
CollapseOverview

When attempting to synchronize with the BlackBerry Desktop Software the following error message appears:

MAPI Logon Failed. Please run Outlook with the profile <profile name> selected and try again.

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Cause 1

Synchronization with Microsoft Office Outlook Connector and Outlook Mobile Service is not supported.

Microsoft Office Outlook Connector is an add-in feature for Microsoft Outlook 2003, 2007, and 2010. This feature allows the configuration of MSN Passport to connect to web-based email accounts, such as Windows Live Hotmail.

Outlook Mobile Service is an add-in feature for Microsoft Outlook 2007. It allows the configuration of an email address to send Short Message Service (SMS) messages and Multimedia Messaging Services (MMS) messages to a mobile device.

Cause 2

Outlook is configured to use a Personal Folder (PST) that requires a password.

Cause 3:

An inappropriate Outlook profile is selected.

Cause 4:

Another application has locked access to the PST file in the Outlook profile

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
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Workaround 1

Contact Microsoft support for further assistance.

Workaround 2

Open Microsoft Outlook and enter the password for the Personal Folder (PST) and then perform a synchronization using the BlackBerry Desktop Software.

Note: Select to save the Personal Folder password by selecting the option to save the password in the password list. This will provide the benefit of performing a synchronization with Outlook closed.

Workaround 3

Make sure the correct Outlook Profile is selected for synchronization.

  1. Connect the BlackBerry smartphone to a computer.
  2. In the BlackBerry Desktop Software, click Organizer on the left-hand pane.
  3. Click the Configure... button to the right of the desired data. Within the Account Settings section, verify or choose the Profile to synchronize with.

Workaround 4

Close or disable programs that may be blocking or locking access to the PST file.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.