How to setup and manage a Mobile Hotspot connection on the BlackBerry smartphone

Article ID: KB31857

Type: Support Content

Last Modified: 05-08-2014

 

Product(s) Affected:

  • Porsche Design P'9982 Smartphone from BlackBerry
  • Z30
  • Z10
  • Q10
  • Q5
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry 7.1
CollapseOverview

When Mobile Hotspot mode is turned on it enables the BlackBerry smartphone to be used as a mobile hotspot, so that other Wi-Fi enabled devices can use the mobile network connection of the BlackBerry smartphone.

On BlackBerry 10 OS:

To enable Mobile Hotspot on the smartphone:

  1. Open Settings.
  2. Tap Network and Connections >  Mobile Hotspot.
  3. If Mobile Hotspot mode has not yet been used, complete the setup as indicated in the on-screen instructions.
    Note: Read the screens carefully as they provide important information about the Mobile Hotspot feature. Also, be sure to remember the Mobile Hotspot password for later.
  4. Set the Mobile Hotspot switch to On.
    Note: If Activation Required is displayed when attempting to enable the Mobile Hotspot feature on the BlackBerry smartphone, the smartphone is not provisioned to use the feature. Contact the wireless service provider for assistance.

After Mobile Hotspot mode is enabled on the smartphone, connect to the mobile hotspot with a Wi-Fi enabled device in the same fashion as connecting to a Wi-Fi router.

To manage Mobile Hotspot Connections on the smartphone:

  1. Open Settings.
  2. Tap Network and Connections > Mobile Hotspot.
  3. Tap the configure icon.

On BlackBerry 7.1:

To enable Mobile Hotspot on the smartphone:

  1. Open Manage Connections.
  2. Select Wi-Fi.
  3. Select Mobile Hotspot.
    Note: If Activation Required is displayed when attempting to enable the Mobile Hotspot feature on the BlackBerry smartphone, the smartphone is not provisioned to use the feature. Contact the wireless service provider for assistance.

After Mobile Hotspot mode is enabled on the smartphone, connect to the mobile hotspot with a Wi-Fi enabled device in the same fashion as connecting to a Wi-Fi router.

Note:

  • Once the Mobile Hotspot has been enabled, by default a WPA2 Password must be created to secure the network
  • If prompted with an Activation Required message, ensure that you have the correct data plan to use this feature.

To manage Mobile Hotspot Connections on the smartphone:

  1. Open Options.
  2. Select Network and Connections > Mobile Hotspot Connections > Options.
  3. Within the Mobile Hotspot Connection options the user will be able to:
    • Change the Network Name (SSID).
    • Select a Security type. The available options are None, WEP, WPA2 Personal and WPA/WPA2 Personal
      Note: Disabling security the network should only be done when troubleshooting a connection issue. An unsecured network can lead to high data usage and charges.
    • Select the Band. The available options are 802.11g and 802.11bg.
    • Select the option to allow or disallow connected devices to exchange data with each other over the network.
    • Set the Auto Shutoff Timer. This enables the Mobile Hotspot to automatically shut off if no device has connected to the network in a predetermined length of time. The available options are Never up to 1hr (in 5 minute increments).
CollapseAdditional Information

If the BlackBerry smartphone is on a CDMA network, when a call is placed or received, the smartphone suspends the Mobile Hotspot session until the end of the call.

Five devices can be connected at one time. The network owner can prevent any additional devices from connecting by enabling Don't allow any more devices to connect, from the Mobile Hotspot main screen.

For BlackBerry 7.1, the ability to use the Mobile Hotspot feature or to connect multiple devices is controlled by the wireless service plan, please contact the wireless service provider for more information. If the device is on a BlackBerry Enterprise Server, there may be restrictions in place by the administrator. If this is the case, contact the administrator for assistance.

This document contains information previously documented in KB32815.

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