"The organizer module could not load and will be turned off" when configuring synchronization in BlackBerry Desktop Software 7.1

Article ID: KB31858

Type: Support Content

Last Modified: 03-05-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 7.1
  • BlackBerry Desktop Software Version 7.0
CollapseEnvironment
  • BlackBerry Desktop Software 7.0 to 7.1
  • DT 4873722
  • DT 5504036
  • DT 5157035
  • DT 5754677
CollapseOverview

When attempting to configure synchronization options on BlackBerry Desktop Software 7.0 to 7.1 an error message is displayed:

The BlackBerry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your BlackBerry device.


This is followed by another error message:

The organizer module could not load and will be turned off 

or

The organizer applications on your computer aren't supported - Refer to release notes at www.blackberry.com/desktop/docs/

CollapseCause
BlackBerry Desktop Software is not able to identify the organizer data, or a compatible organizer program such as Microsoft Outlook.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround
  1. Uninstall the BlackBerry Desktop Software by following the steps in KB02206.
  2. Delete the Research In Motion folders from C:\Program Files and C:\Program Files\Common Files.
  3. Reinstall BlackBerry Desktop Software.
  4. Configure the synchronization settings.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.