When Integrating Hotmail or Windows Live through Simple Integration on the BlackBerry PlayBook the following appears "Account Hotmail - <username>@hotmail.com failed testing with current settings"

Article ID: KB32048

Type: Support Content

Last Modified: 10-04-2012

 

Product(s) Affected:

  • Tablets
CollapseEnvironment
  • BlackBerry PlayBook™ tablet
  • BlackBerry PlayBook™ OS 2.0 
  • PR 163381
CollapseOverview

When Integrating Hotmail or Windows Livethrough Simple Integration on the BlackBerry PlayBook tablet the following appears

Account Hotmail - <username>@hotmail.com failed testing with current settings

Note: Hotmail uses multiple email domains, all of which may be affected by this issue such as @live.com or @live.co.uk. Also, any mail providers that direct their traffic through Hotmail would also be affected by this issue.

CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
Press Back, Advanced Settings, and change the Server Address from m.hotmail.com to blu-m.hotmail.com, dub-m.hotmail.com, stn-m.hotmail.com, bay-m.hotmail.com, col-m.hotmail.com or snt-m.hotmail.com.

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