When Integrating Hotmail or Windows Live through Simple Integration on the BlackBerry PlayBook the following appears "Account Hotmail - <username>@hotmail.com failed testing with current settings"

Article ID: KB32048

Type: Support Content

Last Modified: 10-04-2012


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry PlayBook™ tablet
  • BlackBerry PlayBook™ OS 2.0 
  • PR 163381

When Integrating Hotmail or Windows Livethrough Simple Integration on the BlackBerry PlayBook tablet the following appears

Account Hotmail - <username>@hotmail.com failed testing with current settings

Note: Hotmail uses multiple email domains, all of which may be affected by this issue such as @live.com or @live.co.uk. Also, any mail providers that direct their traffic through Hotmail would also be affected by this issue.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
Press Back, Advanced Settings, and change the Server Address from m.hotmail.com to blu-m.hotmail.com, dub-m.hotmail.com, stn-m.hotmail.com, bay-m.hotmail.com, col-m.hotmail.com or snt-m.hotmail.com.


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