- BlackBerry Desktop Software Version 7 to 7.1
- BlackBerry Device Software 184.108.40.2065 to 220.127.116.110
- DT 5793475
BlackBerry Desktop Software 18.104.22.168 to 22.214.171.124 may display the error:
An error has occurred during an attempt to update a device database record.
When attempting to synchronize contacts from Outlook. This error message occurs when the BlackBerry smartphone has BlackBerry Device Software 126.96.36.1995 and 188.8.131.520.
BlackBerry 6 to 7.1 smartphones will not display an error during sync, but Email fields in contacts that contained website URLs will be blank on the BlackBerry smartphone after sync.
The Outlook Contact has a URL (for example: http://www.example.com instead of firstname.lastname@example.org) where an email address is expected in one or more of the Email fields.
The email is inputted in the the Display As field while the Email field is blank.
- In Outlook>Contacts, remove URL addresses from the Email field(s) for any impacted contact.
- Move URL addresses into the Web page address field in Outlook.
- In BlackBerry Desktop Software, Sync the Contacts
Move or copy and past the email from the Display As field into the Email field
Note: Verify that Email 2 and 3 are not experiencing the same display format
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.