BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device database record." during contact synchronization

Article ID: KB32420

Type: Support Content

Last Modified: 05-21-2015


Product(s) Affected:

  • BlackBerry Desktop Software 7.1
  • BlackBerry Desktop Software 7.0
  • BlackBerry Desktop Software Version 7 to 7.1
  • BlackBerry Device Software to
  • DT 5793475

BlackBerry Desktop Software to may display the error:

An error has occurred during an attempt to update a device database record.

When attempting to synchronize contacts from Outlook. This error message occurs when the BlackBerry smartphone has BlackBerry Device Software and

BlackBerry 6 to 7.1 smartphones will not display an error during sync, but  Email fields in contacts that contained website URLs will be blank on the BlackBerry smartphone after sync.


Cause 1

The Outlook Contact has a URL (for example: instead of where an email address is expected in one or more of the Email fields.

Cause 2

The email is inputted in the the Display As field while the Email field is blank.


Workaround 1

  1. In Outlook>Contacts, remove URL addresses from the Email field(s) for any impacted contact.
  2. Move URL addresses into the Web page address field in Outlook.
  3. In BlackBerry Desktop Software, Sync the Contacts

Workaround 2

Move or copy and past the email from the Display As field into the Email field

Note: Verify that Email 2 and 3 are not experiencing the same display format


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