Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application

Article ID: KB32866

Type: Support Content

Last Modified: 11-21-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry smartphones
  • BlackBerry Internet Service
CollapseOverview

When attempting to submit an email integration in the Email Setup application, the following error is displayed:

Your device had a problem connecting to the server.

CollapseCause
This error occurs if a Subscriber ID is associated to the BlackBerry smartphone but not the Service Provider.
CollapseResolution
Contact your service provider for further assistance.
CollapseAdditional Information
This issue can be caused when changing service providers and using the same BlackBerry smartphone.

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