BlackBerry Desktop Software displays "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string." when synchronizing with Windows 7 Contacts

Article ID: KB33098

Type: Support Content

Last Modified: 04-01-2015

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software 7.1
CollapseEnvironment
  • BlackBerry Desktop Software 7.1
  • BlackBerry smartphones
  • Windows 7
  • JI 364680
CollapseOverview

When synchronizing Windows 7 Contacts data using BlackBerry Desktop Software 7 the following error is shown:

CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string

CollapseWorkaround
A potential workaround to resolve this issue is to remove the contact photos from the mail client (for example Microsoft Outlook) before synchronizing.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.