BlackBerry Desktop Software displays "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string." when synchronizing with Windows 7 Contacts

Article ID: KB33098

Type: Support Content

Last Modified: 03-19-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software Version 7.1
CollapseEnvironment
  • BlackBerry Desktop Software 7.1
  • BlackBerry smartphones
  • Windows 7
  • DT 6904764
CollapseOverview

When synchronizing Windows 7 Contacts data using BlackBerry Desktop Software 7 the following error is shown:

CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.