"Initialization Failed" is displayed on the BlackBerry smartphone and the network status indicator shows "SOS"

Article ID: KB33487

Type: Support Content

Last Modified: 12-20-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphones
  • SIM cards
CollapseOverview

The message Initialization Failed appears on the Home screen of the BlackBerry smartphone.

The network status indicator on the Home screen displays SOS, which indicates that the BlackBerry smartphone can only connect to the wireless service provider's network to place emergency calls.

The issue may occur consistently every time the device is rebooted or it may occur intermittently.

CollapseCause

Cause 1

Although the SIM card is inserted in the BlackBerry smartphone, the SIM card is not properly inserted or aligned.

Cause 2

The SIM card is of the BlackBerry smartphone is damaged.

CollapseResolution

Resolution 1

  1. Remove the battery from the BlackBerry smartphone.
  2. Remove the SIM card from the BlackBerry smartphone.
  3. Insert the SIM card so that it fits snugly in the SIM card slot. The SIM card should fit snugly enough so that it doesn't slide around easily within the SIM card slot.
  4. Insert the battery into the BlackBerry smartphone.
  5. If Initialization Failed appears on the home screen of the smartphone once it has finished starting up, it may be necessary to repeat steps 1 through 4 until the SIM card is properly adjusted in the SIM card slot.
  6. If the issue persists or continues to occur intermittently, the SIM card or the SIM card slot may be damaged.
    • If the SIM card slot has been damaged, contact the wireless service provider for repair or replacement options should the BlackBerry smartphone still fall under the warranty coverage.

Resolution 2

  1. Check the SIM card for visible signs of scratches, damage, or deformations. If possible, compare the SIM card to a SIM card that is known to be working correctly.
  2. Check the leads of the SIM card for discoloration. Oxidation of the leads can cause this discoloration and prevent the SIM card from working consistently. Oxidation can sometimes occur by leaving the SIM card out of the device for extended periods of time.
  3. Test the SIM card in a working BlackBerry smartphone.
    • If the SIM card causes the same problem in multiple smartphones, the SIM card may need to be replaced.
    • If the SIM card does not cause the same problem in other smartphones, the SIM card slot in the original smartphone may have been damaged.
  4. Insert a different SIM card that has been confirmed to work consistently with another BlackBerry smartphone into the affected smartphone.
    • If a different SIM card works consistently in the affected smartphone, the original SIM card may need to be replaced.
      • If the SIM card needs to be replaced, contact the wireless service provider.
    • If a different SIM card experiences the same issue in the affected smartphone, the SIM card slot may have been damaged.
      • If the SIM card slot has been damaged, contact the wireless service provider for repair or replacement options should the BlackBerry smartphone still fall under the warranty coverage.
CollapseAdditional Information

This issue only applies to GSM-capable BlackBerry smartphones with SIM cards.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.