Deleting email from Gmail account in BlackBerry Hub does not actually delete the email

Article ID: KB33533

Type: Support Content

Last Modified: 01-30-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry PlayBook tablet
  • 4G LTE BlackBerry PlayBook
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BlackBerry 10
  • BlackBerry PlayBook
  • 4G LTE BlackBerry PlayBook
  • DT 6245477
CollapseOverview

When deleting an email from a Gmail account, the email disappears from the message list on the BlackBerry device. However, the message does not appear in the Trash folder in Gmail webmail. The deleted message can be found in the All Mail folder.

CollapseCause
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

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