BlackBerry support for Microsoft Lync 2013

Article ID: KB33629

Type: Support Content

Last Modified: 09-17-2014


Product(s) Affected:

  • BlackBerry Enterprise IM for BlackBerry 10
  • BlackBerry Client for use with Microsoft Office Communications Server
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server 5.0 SP4 MR2 to MR8
  • BlackBerry Enterprise Service 10 version 10.1 to 10.2
  • Enterprise Instant Messaging for BlackBerry 10
  • BlackBerry Collaboration Service
  • Microsoft Lync 2013
  • DT 6397420
  • DT 6406514
  • DT 6397441
  • DT 6397423
  • DT 6721800
  • JI 659676
  • JI 675413

BlackBerry Enterprise Server 5.0 SP4 MR2 now supports configuring the BlackBerry Collaboration Service to properly communicate with a Microsoft Lync 2013 front end pool. This Maintenance Release Package is a slightly different type of release as compared to previous releases. This setup does alter the database.

The hardware and software pre-requisites to support Microsoft Lync 2013 has not changed from the existing pre-requisites for supporting Microsoft Lync 2010 and Microsoft Office Communications Server 2007 R2. Refer to the Installation and Configuration Guide - BlackBerry Enterprise Server at and KB36122 for further details.

The certificate requirements also have not changed from Microsoft Lync 2010 to Lync 2013. Refer to KB24960, especially the "Additional Information" section, for details on the MTLS certificate requirements to support Microsoft Lync 2010, and subsequently Lync 2013.

There is no new Enterprise Instant Messenger client required. It is recommended to use Enterprise Instant Messenger client 2.6.15 to support BlackBerry smartphones using BlackBerry Device Software 5.0, and BlackBerry 6 to 7.1. The current Enterprise Instant Messaging client is available at

When running the installer on a server that hosts a BlackBerry Collaboration Service, this new installer will prompt the administrator if they want to upgrade this instance to support Microsoft Lync 2013. If the desire is to not change this Collaboration Service instance at this time to Microsoft Lync 2013, select No, and the installer will continue with the currently installed collaboration service type and apply any necessary updates.

Once the BlackBerry Collaboration Service is upgraded to support Microsoft Lync 2013, the BlackBerry Administration Service Component View of this instance may display [INSTANCE_PAGE_DESCRIPTION_VIEW_10][103], [ENUM-com.rim.bes.basplugin.collaboration.dto.types.CollaborationConnectionTypeEnum-10][0], and [ENUM-com.rim.bes.basplugin.collaboration.dto.types.MCS2013TransportEnum-0][0] in place of proper references to Microsoft Lync 2013 and Protocol text.

BlackBerry Collaboration Service 10.1 to 10.2 also supports Microsoft Lync 2013.

BlackBerry Enterprise Server 5.0 SP4 MR7 does not prompt to upgrade an existing BlackBerry Collaboration Service to Lync 2013. This issue is being tracked in JI 675413.

Note : Do not re-apply Maintenance Release 7 under any circumstances, as it may remove the BlackBerry Dispatcher service from the server. (JI 675346)


If the BlackBerry Administration Service Component View incorrectly displays INSTANCE_PAGE_DESCRIPTION_VIEW_10 as listed above, then apply Maintenance Release 5 for BlackBerry Enterprise Server 5.0 SP4. This release has the database script updates included to fix the BlackBerry Administration Service Component View issue for displaying the correct Microsoft Lync 2013 information.



To address the Microsoft Lync 2013 text issues in the BlackBerry Administration Service Component View of BlackBerry Enterprise Server 5.0 SP4, an additional database script is available and can be requested through BlackBerry Technical Support Services.

Note: This script is now included in Maintenance Release 5.

To address the issue that BlackBerry Enterprise Server 5.0 SP4 MR7 does not prompt to upgrade an existing BlackBerry Collaboration Service to Lync 2013, the workaround would be to apply MR6 first. MR6 will prompt to update the existing Blackberry Collaboration Service to support Lync 2013. Once MR6 has been applied, then MR7 can be installed.


CollapseAdditional Information

Note: An existing BlackBerry Collaboration Service must have been started at least once in order for the BlackBerry Enterprise Server 5.0 SP4 Maintenance Releases to prompt to install support for Microsoft Lync 2013.

Microsoft Lync 2013 now supports multiple front end pools in such configuration names as Associated Backup Pools and Paired Pools. The BlackBerry Collaboration Service does not support this functionality.
The BlackBerry Collaboration Service is a Trusted Application Server developed on the Microsoft Office Communications 2007 R2 Software Development Kit platform (Unified Communications Managed API 2.0).
Microsoft Lync 2010 and 2013 are backwards compatible with this platform. However, the BlackBerry Collaboration Service is unable to leverage some of the newer technologies like Associated Backup Pools. The expectations of the BlackBerry Collaboration Service are such that the mobile users can establish active endpoints on any Front End Pool server within the topology independent of where they are homed. When the BlackBerry Collaboration Service handles the login of the mobile user, it registers with the single configured Lync 2013 Front End Pool as an active endpoint for the mobile user. Two-way communications are expected to be proxied by the single Lync 2013 Front End Pool through the backend Lync infrastructure to other front end pools where the other contacts' endpoints are actively registered.



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