BlackBerry 10 smartphone displays the error message "Service for account <account name> is not available, access should be available soon error 403" when trying to integrate a free Gmail account via Microsoft ActiveSync

Article ID: KB33798

Type: Support Content

Last Modified: 05-02-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10 OS
  • Gmail

When trying to integrate a free Gmail account onto a BlackBerry 10 smartphone using the Microsoft ActiveSync protocol, an error is presented: 

Service for account <account name> is not available, access should be available soon error 403.

It is observed that other smartphone running operating systems such as Windows, iOS, and Android that have previously had the same account integrated via Microsoft ActiveSync are not affected.

As of the 30th of January 2013. Google no longer offers Microsoft ActiveSync to free user accounts as an integration option for any new devices that were not active prior to this date.
Integrate the Google email account as IMAP and use CalDAV for Calendar synchronization and CardDAV for Contact synchronization. This is supported by free Google accounts and automatically sets up using the simple integration method.
CollapseAdditional Information

The reason why other manufacturers can integrate is because those operating systems were integrated via Microsoft Active Sync prior to the 30th of January 2013. This change is as per Google's new architecture design as per the below statement released by Google:

"Google Sync was designed to allow access to Google Mail, Calendar and Contacts via the Microsoft Exchange ActiveSync® protocol. With the recent launch of CardDAV, Google now offers similar access via IMAP, CalDAV and CardDAV, making it possible to build a seamless sync experience using open protocols. Starting January 30, 2013, consumers won't be able to set up new devices using Google Sync; however, existing Google Sync connections will continue to function. Google Sync will continue to be fully supported for Google Apps for Business, Government and Education. Users of those products are unaffected by this announcement."

For the full statement please read the information from Google's official blog at the link below:


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