- BlackBerry 10 OS
- BlackBerry Z10 smartphone
When attempting to play a music or video file, the following error is displayed:
This file contains an unsupported media format.
The BlackBerry 10 OS is capable of playing a wide assortment of media types. It can be used to play videos in any location, by plugging in headphones or using the built-in stereo speakers to listen to music, or can be connected to a home entertainment system using HDMI and/or DLNA.
For more information about recommended video and audio file formats and codecs for encoding, see the section titled "Media support: BlackBerry 10 and BlackBerry PlayBook OS" of the Supported media for BlackBerry devices reference guide.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.