How to change Licensing Servers and transfer licenses in BlackBerry Enterprise Service 10

Article ID: KB34147

Type: Support Content

Last Modified: 05-09-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Enterprise Service 10 version 10.1, 10.2
CollapseOverview

For every BlackBerry Administration Console that is installed, a Licensing Service is also installed locally. Even though multiple BlackBerry Administration Consoles may exist in a BlackBerry domain, only one Licensing Service will be operational at any given time.

Should the active Licensing service need to be changed to another host, follow the scenario below that applies:

Scenario 1: Both Licensing servers are up and running and no licenses have been activated

  1. Make sure the BlackBerry Licensing service is started and running on both source and destination servers.
  2. Log into the BlackBerry Management Studio using the admin user.
  3. Click Licenses and then Licensing Settings.
  4. Verify the following:
    • The Server Address is the source Fully Qualified Domain Name (FQDN)
    • Server Status shows connected
  5. Click Switch Server.
  6. Choose the destination server from the drop-down list.
  7. Click Test Connection and ensure it is successful.
  8. Select Switch Server.
  9. Confirm by selecting Yes.
  10. Make sure under the Server Address the new FQDN of the destination server is displayed and the Status shows Connected.


Scenario 2: Both servers are up and running but licenses have already been activated

  1. Log into the BlackBerry Account Center.
  2. Remove the licenses assigned to the machine:
    1. Select the Licenses tab > Manage Devices > Servers
    2. Select the licensing server.
    3. Under Add-ons select each entitlement item, then select the Remove Entitlement Line Item button
  3. Log into the BlackBerry Management Studio using an admin account.
  4. Click Poll Now.
  5. Click the Licensing Summary tab and verify the licenses have been removed.
  6. Ensure the Licensing service is running on the destination server.
  7. In the BlackBerry Management Studio click on Licenses and then Licensing Settings tab.
  8. Click Switch Server and choose the destination server FQDN from the drop-down.
  9. Click Test Connection and if successful, click Switch Server.
  10. Click Yes to accept the service switch.
  11. Click Licensing Summary and then Activate Licenses.
  12. Type in the activation id of the licenses that were deleted earlier.


Scenario 3: Source Licensing server is down (not recoverable or decommissioned) and the destination server is up and running

Note

  • If using BlackBerry Enterprise Service 10 version 10.1.1, contact BlackBerry Technical Support Services if removal of the old Device ID is required.
  • If using BlackBerry Enterprise Service 10 version 10.1.0, proceed with the following steps, note this method will require database editing. Contact BlackBerry Technical Support Services for the appropriate database script.
  1. Ensure the Licensing service is running on the destination server
  2. Log into the BlackBerry Account Center and Mark the license for removal and generate a license (this will clear the removed license from the list)
  3. Log into the BlackBerry Management Studio using an administrator account.
  4. Click License and then Licensing Settings.
  5. Make sure under the Server Address the new server FQDN appears and shows as Connected .
  6. Click Licensing Summary.
  7. Activate the licenses that were activated on the previous licensing server.

How to mark the license for removal and generate a license:

  1. Log into the BlackBerry Account Center.
  2. Click Licenses > Manage Devices > Servers tab.
  3. Click the Device ID that has been decommissioned.
  4. Scroll down to the Add-Ons section.
  5. Check the boxes next to the Activation IDs that need to be removed.
  6. Click Remove Entitlement Line Item.
  7. Click Save.
  8. The Activation ID will now be marked with a red X.
  9. Click Generate License.
  10. Select No for the question Do you have a request file?
  11. Click Generate > Back to Device.

The Activation IDs have now been removed and can be activated on a new Host ID

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.