The "Join Now" option is missing from meeting details and reminder

Article ID: KB34356

Type: Support Content

Last Modified: 05-30-2013


Product(s) Affected:

  • BlackBerry 10
  • BlackBerry 10 OS
  • BlackBerry Mobile Conferencing

The option to Join Now is not available, although teleconference details are included in the meeting details.


The teleconference number(s) and access code(s) are not in a format that is understood by the BlackBerry 10 OS.


Only teleconference numbers and access codes that are in a format that is understood by the BlackBerry 10 OS will be detected and display the  Join Now option.

The formats that are supported are as follows:

Example 1:
Telephone number and access code (code is the key word):

Access code: 2222

Example 2:
Telephone number combined with extension or access code in BlackBerry Friendly format:


Example 3:
CCP or CCM tag (This is to be used if dialing internal extensions as the dial-in number):

CCP: 60000x2222#


CCM: 1720,123456,1234#

Note: Combinations of the above 3 examples may also be used. When creating a dial-in string, commas (,) can be used for pauses and exclamation marks (!) for waits.

Example 4: Multiple values for the same keyword(s):

If two different types of codes are used, then the detection is successful:

Participant code: 2222
Moderator code: 1111

A Participant code and Moderator code were used, therefore detected successfully.

CollapseAdditional Information

Teleconference details will not be auto-discovered if conflicting access codes are present in the meeting:

Access code: 1111
Access code: 2222

Two different numbers for one type of code (Access code), therefore not detected.


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