When Bluetooth is connected call audio or call notification are not routed through handsfree car kit

Article ID: KB34568

Type: Support Content

Last Modified: 08-02-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10 OS
  • BlackBerry Z10 smartphone
  • BlackBerry Q10 smartphone
  • BlackBerry Q5 smartphone
  • JI 44624

After successfully establishing a Bluetooth connection to a handsfree car kit, call audio or call notifications may not be routed as expected.

This issue may have started after completing a recent software upgrade to 10.1 on the BlackBerry 10 smartphone.

Upgrade the BlackBerry 10 smartphone to version or later. For instructions, see KB34364


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.