- BlackBerry 10 smartphones
- BlackBerry World
- JI 318234
Music purchased from BlackBerry World fails to display album art after it is downloaded to the BlackBerry 10 smartphone.
The music is successfully downloaded and plays as expected in the Music app, however, the associated album cover art is not displayed.
If music is saved to a microSD media card, BlackBerry 10 OS versions earlier than 10.1.0.2348 fail to recognize tag information on the media card.
Update to BlackBerry 10 OS version 10.1.0.2348 or later if available.
Store music on the internal device memory instead of the external microSD media card.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.