Album art is not displaying for music purchased on BlackBerry World

Article ID: KB34928

Type: Support Content

Last Modified: 08-27-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry World for BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 smartphones
  • BlackBerry World
  • JI 318234
CollapseOverview

Music purchased from BlackBerry World fails to display album art after it is downloaded to the BlackBerry 10 smartphone.

The music is successfully downloaded and plays as expected in the Music app, however, the associated album cover art is not displayed.

CollapseCause

If music is saved to a microSD media card, BlackBerry 10 OS versions earlier than 10.1.0.2348 fail to recognize tag information on the media card.

CollapseResolution

Update to BlackBerry 10 OS version 10.1.0.2348 or later if available.

CollapseWorkaround

Store music on the internal device memory instead of the external microSD media card.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.