How to switch the BlackBerry ID account on BBM for Android, iPhone, and Windows Phone

Article ID: KB35007

Type: Support Content

Last Modified: 12-10-2014


Product(s) Affected:

  • BBM for Android
  • BBM for iPhone
  • BBM for Windows Phone
  • BlackBerry ID
  • BlackBerry ID
  • BBM for Android
  • BBM for iPhone
  • iPad
  • iPod touch
  • BBM for Windows Phone

If you would like to keep your existing BlackBerry ID account and just update the username, you can just change the email address that is associated with the account.

If you would like to stop using the BlackBerry ID that is currently in use on your device and setup BBM using a new or different BlackBerry ID, complete the following steps:

Important Note: The BlackBerry ID account is responsible for backing up and restoring the BBM contact list. If you switch to a different BlackBerry ID account any previous BBM contacts will be lost.

  1. Delete/Uninstall BBM for Android, iPhone, or Windows Phone. For steps to delete an app on your device, see your device's user guide.
  2. Install the latest version of BBM from one of the following locations:
  3. Once installed, launch BBM and sign in using the BlackBerry ID account you wish to switch to.
CollapseAdditional Information

To secure your BlackBerry ID account and ensure you are able to easily reset your password in future, please confirm your BlackBerry ID.

If you need further BBID support you can get support here.


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