"com.bbm process stopped unexpectedly” is displayed when attempting to add an emoticon to a chat in BBM for Android

Article ID: KB35314

Type: Support Content

Last Modified: 01-15-2014

 

Product(s) Affected:

  • BBM for Android
CollapseEnvironment
  • BBM for Android version 1.0.0.72 
CollapseOverview

When attempting to send an emoticon in a BBM chat conversation, the BBM for Android application closes unexpectedly and displays the following message: 

com.bbm process stopped unexpectedly.

CollapseCause
A problem occurred when attempting to utilize local resources to compose the chat message.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
This has been found to only affect certain Android smartphone models. When using an Android smartphone that exhibits this behaviour, please refrain from using emoticons within BBM chats until this has been addressed in a future release of the BBM for Android application.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.