"com.bbm process stopped unexpectedly” is displayed when attempting to add an emoticon to a chat in BBM for Android

Article ID: KB35314

Type: Support Content

Last Modified: 01-15-2014


Product(s) Affected:

  • BBM for Android
  • BBM for Android version 

When attempting to send an emoticon in a BBM chat conversation, the BBM for Android application closes unexpectedly and displays the following message: 

com.bbm process stopped unexpectedly.

A problem occurred when attempting to utilize local resources to compose the chat message.
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
This has been found to only affect certain Android smartphone models. When using an Android smartphone that exhibits this behaviour, please refrain from using emoticons within BBM chats until this has been addressed in a future release of the BBM for Android application.


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