"Certificate verification error" error is displayed when authenticating with the email account

Article ID: KB36109

Type: Support Content

Last Modified: 07-14-2014

 

Product(s) Affected:

  • Porsche Design P'9982 smartphone from BlackBerry
  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Q10
  • BlackBerry Q5
  • BlackBerry Enterprise Service 10
CollapseEnvironment
  • BlackBerry Enterprise Service 10
  • BlackBerry 10 OS
CollapseOverview

Customer is able activate the BlackBerry 10 smartphone on the BES10 successfully, however when entering the email account password a failure with the following error is displayed:

Certificate verification error

In some cases a security prompt may be seen on the smartphone, but clicking on Details or Continue does nothing.

When navigating to the Traveler web page, the details of the certificate are unable to be viewed.

CollapseCause
The server certificate contains a Subject Alternative Name that is empty.
CollapseResolution
Create a server certificate ensuring that the Subject Alternative Name is not left blank.

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