How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphone

Article ID: KB03133

Type: Support Content

Last Modified: 02-19-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
  • BlackBerry smartphones
  • Microsoft Outlook Web Access
  • Microsoft Exchange
CollapseOverview

To integrate a Microsoft Outlook Web Access email address using the Email Setup application from the BlackBerry smartphone, complete the following steps:

  1. Open Email Settings on the BlackBerry smartphone. For BlackBerry 6 and BlackBerry 7 powered smartphones open Setup and choose Email Accounts.
  2. Click Set up another email account.
  3. Choose Other from the list of options.
  4. Enter the Email Address and Email Password, then click Continue.
  5. If the BlackBerry Internet Service indicates that there was a problem, select I will provide the settings.
  6. Select Outlook Web Access (Exchange).
  7. Enter the Outlook Web Access URL, User name and Mailbox name, then press Continue.

    Note: To determine the mailbox name for different versions of Microsoft Outlook Web Access using the following steps:

    Outlook Web Access 2003: Log in to the Microsoft Outlook Web Access account and pause on the Inbox folder on the left top corner. On the status bar, the mailbox name should be displayed in the following format.

    https://<domain.name.com>/exchange/<mailbox name>/
     
    Outlook Web Access 2007 and 2010: The Mailbox name is not required, please enter something simple like first name. Ensure there are no special characters or spaces.
    Note: If the Mailbox Name field is missing from the advanced setup screen and the Email account is using Outlook Web Access 2003 the Mailbox Name can be added at the end of the URL as seen below:

    http://<domain.name.com>/exchange/<mailbox.name>


To integrate a Microsoft Outlook Web Access email address using the web login for BlackBerry Internet Service, complete the following steps:

  1. Go to the wireless service provider's BlackBerry Internet Service website and log in to the BlackBerry Internet Service account by navigating to the following URL: https://<carrier>.blackberry.com
    Note: <carrier> corresponds to each individual wireless carrier e.g (Verizon, Rogers, T-Mobile, Sprint etc...)
  2. Click Set Up Email.
  3. Complete the Email Address and Email Password, and select Next.
  4. Select Provide Additional Settings.
  5. Select Microsoft Exchange (using Microsoft® Outlook Web Access), complete the required fields, and select Next.

    Note: To determine the mailbox name for different versions of Microsoft Outlook Web Access using the following steps:

    Outlook Web Access 2003: Log in to the Microsoft Outlook Web Access account and pause on the Inbox folder on the left top corner. On the status bar, the mailbox name should be displayed in the following format.

    https://<domain.name.com>/exchange/<mailbox name>/

    For Outlook Web Access 2007 and 2010: The Mailbox name is not required. Enter something simple like first name and ensure there are no special characters or spaces.
CollapseAdditional Information

During advanced integration of a Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 account with BlackBerry Internet Service, any mailbox name can be typed in the Mailbox Name field and the account will associate successfully.

The Exchange Web Services (EWS) protocol introduced in Microsoft Exchange Server 2007 does not use the mailbox name. The EWS protocol uses the HTTP authenticated user. The BlackBerry Internet Service user interface does not currently differentiate between different versions of Outlook Web Access (OWA), so the Mailbox Name field is still displayed even though it is not used for Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 accounts.

BlackBerry Internet Service will still function correctly with Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 accounts, even if an incorrect mailbox name is used.

Note: BlackBerry 10 does not support integration of Outlook Web Access email accounts. However, most Outlook Web Access accounts will have Active Sync enabled. To determine if Active Sync is enabled and to confirm the settings, contact the IT administrator for the account.

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