How to integrate a POP or IMAP email account through advanced integration

Article ID: KB10154

Type: Support Content

Last Modified: 09-11-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Device Software 4.5 to 5.0
  • BlackBerry Internet Service 
  • BlackBerry 7
  • BlackBerry 6
CollapseOverview

To integrate a Post Office Protocol (POP) or Internet Message Access Protocol (IMAP) email account using the Email Settings application from the BlackBerry® smartphone, complete the following steps:

For BlackBerry Device Software 4.5

1. Open Email settings on the BlackBerry smartphone.
2. Click Add an email account.
3. Enter the Email Address and Email Password, then click next.
4. 
If the BlackBerry Internet Service gives the following error: Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com, select I will provide the settings.
5. Select POP/IMAP (Most common).
6. Enter the Email Server and User name, then press next.
The email account should then be successfully added.

Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password.

For BlackBerry Device Software 5.0

1. Open Setup on the BlackBerry smartphone.
2. Click Email Settings.
3. Click Other.
4. Enter the Email Address and Email Password, then click next.
5. 
If the BlackBerry Internet Service gives the following error: Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com, select I will provide the settings.
6. Select POP/IMAP (Most common).
7. Enter the Email Server and User name, then press next.
The email account should then be successfully added.

Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password.

For BlackBerry 6 and BlackBerry 7

1. Open Setup on the BlackBerry smartphone.
2. Select Email Accounts.
3. Select Internet Mail Account.
4. Click Set up another email account.
5. Choose Other from the list of options.
6. Enter the Email Address and Email Password, then click Continue.
If the BlackBerry Internet Service gives the following error: Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com, select I will provide the settings.
7. Select POP/IMAP (Most common) .
8. Enter the Email Server and User name, then press Continue.
The email account should then be successfully added.

Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password. Be sure to re-type the correct email and password once the advanced settings are made available.  

To integrate a Post Office Protocol (POP) or Internet Message Access Protocol (IMAP) email account through advanced integration using the web login, complete the following steps:

  1. Log in to the BlackBerry Internet Service account with the user name and password.
  2. Click Set Up Email to begin the integration process.
  3. Type the email address and the password in the Email address and Email Password fields, and click Next.
  4. If there is an issue with integrating the email account, it will prompt to provide further information.
  5. Manually provide the settings to integrate the email account by clicking the provide additional settings link.
  6. Choose provide additional settings, identify the integration as either POP or IMAP and provide the advanced settings.

    Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password. Be sure to re-type the correct email and password once the advanced settings are made available.
  7. Click Next.
  8. When choosing to provide additional settings, select the Automatically detect my POP/IMAP email settings from Microsoft® Outlook®/Outlook® Express on my computer option and click Install and Detect.

    Note: This feature requires Windows® Internet Explorer®.
  9. Confirm the populated details and click Next.
  10. A configuration window will appear if the email account was successfully added as a POP or IMAP integration.
  11. Click Finish to return to the BlackBerry Internet Service Home screen, or click Add Another Account to integrate another email address.
CollapseAdditional Information

If unable to integrate an email account successfully, see the following KB articles:

  • KB10453 for instructions on how to integrate a third-party email account using the BlackBerry smartphone
  • KB02858 for instructions on how to integrate a Microsoft Outlook Web Access account with a BlackBerry Internet Service account

If unable to receive email messages from an integrated email account on the BlackBerry smartphone, see the following KB articles:

  • KB02857 if unable to receive email messages from an integrated POP email account
  • KB10870 if unable to receive email messages from an integrated Microsoft® Outlook® Web Access account
  • KB10305 if unable to receive email messages from an integrated IMAP email account
  • KB10104 if unable to receive email messages from an integrated Yahoo!® account

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