How to perform a knife-edge cutover for BlackBerry Enterprise Server 4.0 and 4.1

Article ID: KB10278

Type: Support Content

Last Modified: 08-15-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry Enterprise Server 4.0 and 4.1 for Microsoft Exchange
  • Microsoft SQL Server 2005 and 2000
  • Microsoft SQL Server 2005 Express
  • Microsoft SQL Server Desktop Engine (MSDE)
CollapseOverview

To perform a knife-edge cutover of the BlackBerry Enterprise Server 4.0 or 4.1 to another computer, complete the following tasks: 

 
Task 1

Record the appropriate BlackBerry Enterprise Server information.

  1. Open BlackBerry Manager.
  2. Record the name of the BlackBerry Enterprise Server that is being moved, and then close BlackBerry Manager.
  3. In the Windows Control Panel, go to Administrative Tools > Services.
  4. Right-click BlackBerry Dispatcher, and then click Properties.
  5. Record the user name that is specified in the This account field on the Log On tab.
  6. Close the Control Panel.

 
Task 2

Set the local permissions on the new BlackBerry Enterprise Server computer. 

For instructions, see KB02276.

 
Task 3

Move the BlackBerry Configuration Database to the new BlackBerry Enterprise Server.

Note: If the Microsoft SQL Server is remote, skip this step.

If the Microsoft SQL Server is locally installed, back up the BlackBerry Configuration Database, and then restore it on the new BlackBerry Enterprise Server. For instructions, see KB03112.

 
Task 4

Stop the BlackBerry Enterprise Server services on the existing BlackBerry Enterprise Server.

  1. On the existing BlackBerry Enterprise Server, in the Control Panel, go to Administrative Tools > Services.
  2. Right-click each BlackBerry Enterprise Server service, and then click Stop.
  3. Once the services are stopped, right-click each service again and set the Startup type to Manual or Disabled. If the original BlackBerry Enterprise Server restarts and the services are still set to Automatic, the Server Routing Protocol (SRP) Authentication Key and SRP Identifier (ID) may be disabled on the new BlackBerry Enterprise Server.
  4. Close the Services window and the Control Panel.

 
Task 5

Verify that the server meets the prerequisites for installing the BlackBerry Enterprise Server.

For information, see the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide for the appropriate version of BlackBerry Enterprise Server.

 
Task 6

Install the BlackBerry Enterprise Server on the new computer.

Log in to the new computer using the BlackBerry Enterprise Server administration account and install the version of BlackBerry Enterprise Server that is running on the existing computer. For example, if the existing computer is running BlackBerry Enterprise Server 4.1 SP1, install BlackBerry Enterprise Server 4.1 SP1 on the new computer. For instructions, see the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide for the appropriate version of BlackBerry Enterprise Server.

During the installation procedure, be sure to remember the following:

  • When prompted for a BlackBerry Enterprise Server name, use the same name as the existing BlackBerry Enterprise Server name. This information was recorded in Task 1.
  • If the BlackBerry Configuration Database has been moved (as in Task 2), use the path to the new Microsoft SQL Server as the location of the BlackBerry Configuration Database. If a local installation of MSDE is used on the new BlackBerry Enterprise Server computer, select Local.
  • Do not start the BlackBerry Enterprise Server services for the new BlackBerry Enterprise Server until they are stopped on the existing BlackBerry Enterprise Server computer.

 Important: Restarting the BlackBerry Enterprise Server or its services may delay message delivery to BlackBerry smartphones. For more information, see KB04789.

CollapseAdditional Information

When using BlackBerry Mobile Data System services, create a new mdss and mdss_dis database. A knife-edge cutover of the BlackBerry MDS Services is not supported.

Note: BlackBerry MDS is supported only if the BlackBerry Enterprise Server name is not changed.


If the existing BlackBerry Enterprise Server is removed from the environment, make sure that all software configuration files that are stored on it are moved to either the new BlackBerry Enterprise Server, or to a different location in the environment. Software configuration settings should be modified accordingly.

To migrate BlackBerry Enterprise Server 5.0 to new hardware, please see the following articles: 

  • KB22499 - How to migrate the BlackBerry Enterprise Server 5.0 to new hardware using the high availability feature
  • KB12304 - How to migrate the BlackBerry Enterprise Server to new hardware using a second SRP

For more information about migration options in BlackBerry Enterprise Server 5.0, see the following documentation: the Upgrade Planning Guide, the Upgrade Guide, and the Installation and Configuration Guide from the Documentation for Administrators.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.