Unable to send a MMS message from the BlackBerry smartphone

Article ID: KB11766

Type: Support Content

Last Modified: 04-10-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1 to 5.0
  • BlackBerry® Device Software 4.1 to 7.0
  • SDR94885
CollapseOverview

The BlackBerry® smartphone user is unable to send Multimedia Message Service (MMS) messages.

Please see the below checklist to confirm the MMS service availability

1)  Ensure IT policy settings are configured to enable WAP usage for the BlackBerry smartphone user

To allow MMS messages, while continuing to restrict WAP traffic, set the following IT policy rules:

  • In the Common Policy Group, set Disable MMS to False
  • In the Service Exclusivity Policy Group, set Allow Other Browsers to True

To hide the WAP Browser icon on the BlackBerry smartphone and make sure BlackBerry smartphone users can send and receive MMS messages, set the following IT policy rules:

  • In the Device-Only Policy Group, set Enable WAP Config to False
  • In the Common Policy Group, set Disable MMS to False


Note: After applying the above, the BlackBerry smartphone user will be able to send MMS messages but unable to receive MMS media content since it requires the WAP browser to open the embedded URL that is restricted from the carrier.

2)  Confirm that WAP Config is enabled

If the wireless service provider requires WAP service for MMS messaging check the below setting in the IT Policy that is assigned to the user

  • In the Device-Only Policy Group, set Enable WAP Config to True.

3)  Confirm that TCP/IP and HTTP are enabled

Some wireless service providers uses TCP/IP which requires HTTP access to obtain images.

Set the following IT policy rules:

  • Disable MMS policy to False
  • Allow IBS Browser to False

4)  Verify that MMS messaging is allowed and supported on the carrier network for the user account

  • Contact the wireless provider to ask if MMS messaging is supported.
CollapseAdditional Information

For more information on IT policy rules, see the Policy Reference Guide for BlackBerry Enterprise Server.

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