How to manually transfer files between a BlackBerry smartphone and a Macintosh computer

Article ID: KB11850

Type: Support Content

Last Modified: 08-29-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 2.0 (Mac OS)
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Device Software 4.2.2 to 7.1
  • BlackBerry® Desktop Software 2.3 (Mac OS)
CollapseOverview

BlackBerry® Desktop Software 2.0.1 is designed to synchronize calendar, contacts, memos, tasks, pictures and Apple iTunes music\video libraries to the BlackBerry smartphone from a Mac computer. However, it is possible to transfer files manually through Finder with or without BlackBerry Desktop Software being installed. To do this the BlackBerry smartphone has to have a microSD card and the BlackBerry smartphone will need to have Mass Storage Mode enabled so that files can be transferred to and from a Mac computer using a USB cable.

To enable media card support on the BlackBerry smartphone running BlackBerry Device software 4.2.2 to 4.5

  1. From the Home screen of the BlackBerry smartphone, click Options then Media Card.
  2. Set the following options:
    • Media Card Support - On
    • Encryption Mode - None
    • Mass Storage Mode Support - On  
    • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

      Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Mac computer. Select Yes to turn on mass storage mode.

To enable media card support on the BlackBerry smartphone running BlackBerry Device software 4.6 to 4.7.1

  1. From the Home screen of the BlackBerry smartphone, click Options then Memory.
  2. Set the following options:
    • Media Card Support - On
    • Encryption Mode - None
    • Mass Storage Mode Support - On  
    • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

      Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Mac computer. Select Yes to turn on mass storage mode.

To enable media card support on the BlackBerry smartphone running BlackBerry Device software 5.0

  1. From the Home screen of the BlackBerry smartphone, click Options then Memory.
  2. Set the following options:
    • Media Card Support - On
    • Encryption Mode - None
    • Mass Storage Mode Support - On
    • Media Transfer Protocol (MTP) (if this option appears in the list) - On or Off 
    • Auto Enable Mass Storage Mode When Connected - Yes or Prompt

      Note: If Prompt is selected, Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode appears when the BlackBerry smartphone is connected to the Mac computer. Select Yes to turn on mass storage mode.

To enable media card support on the BlackBerry smartphone running BlackBerry Device software 6.0 to 7.1

  1. From the Home screen of the BlackBerry smartphone, click Options then Device then Storage.
  2. Check Media Card Support.

Note: When the BlackBerry smartphone is plugged into the computer the following prompt may be displayed on the BlackBerry smartphone, Blackberry device is plugged in. Once this prompt is displayed choose USB Drive.

To transfer files between the media card and the Mac computer

  1. Connect the BlackBerry smartphone to the Mac computer. A storage drive icon should appear on the screen of the computer.
  2. Open the storage drive icon to display the contents of the media card.
  3. Drag and drop or copy and paste the files between the Mac computer and the media card.

Note:  If the icon does not show up on the Desktop please check the Finder preferences to ensure they are set to display External Disks.  Also when transferring files to the media card, please make sure the files are transferred to the appropriate directory. For example, music media files should be transferred into the Music directory on the media card.

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