"JVM 513" appears on the BlackBerry smartphone

Article ID: KB13003

Type: Support Content

Last Modified: 03-20-2015

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry Device Software 7.1 and earlier
CollapseOverview

After the maximum number of password entry attempts is exceeded by supplying incorrect passwords, and the BlackBerry smartphone is restarted, the following error appears:

JVM 513

CollapseCause

The BlackBerry Security checks failed verification and the BlackBerry smartphone will not start. This may have occurred as a result of exceeding the maximum allowable attempts when entering the BlackBerry smartphone password incorrectly.

CollapseResolution

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.