Suggested order to start and stop BlackBerry Enterprise Server services

Article ID: KB13718

Type: Support Content

Last Modified: 01-30-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry® Enterprise Server
CollapseOverview

Important: Restarting the BlackBerry® Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry® smartphones. For information on delays in email message delivery when BlackBerry® Enterprise Server services are restarted, see KB04789 .

The suggested order to start the BlackBerry Enterprise Server services is detailed below:

  1. BlackBerry Router
  2. BlackBerry Dispatcher
  3. BlackBerry Controller
  4. All remaining BlackBerry Enterprise Server services

Note: The IBM® Lotus® Domino® Server and BlackBerry Messaging Agent will start automatically when the BlackBerry Controller is started.

The following is the suggested order in which to stop the BlackBerry Enterprise Server services:
  1. BlackBerry Controller
  2. BlackBerry Dispatcher
  3. BlackBerry Router
  4. All remaining BlackBerry Enterprise Server services

Note: The IBM Lotus Domino Server can be shutdown once the BlackBerry Controller is stopped.

Note: The BlackBerry Enterprise Server services can be started or stopped by clicking Administrative Tools > Services from the Start menu.

The BlackBerry services should be stopped or started in the specified order above to reduce the number of errors that appear in the Windows® Event Viewer Application Log.

CollapseAdditional Information

When stopping and starting the BlackBerry Controller service on a BlackBerry Enterprise Server 5.0 and later, the BlackBerry Mail Store Service, BlackBerry Policy Service, and BlackBerry Synchronization Service are also automatically stopped or started.

The order of starting/stopping services presented here is a guideline. If services are started/stopped in a different order the BlackBerry Enterprise Server will still function.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.