- BlackBerry® Desktop Manager 4.5 to 5.0
- BlackBerry® Desktop Software 6.0 to 6.1
- Microsoft® Outlook®
- DT 496360
- DT 112671
- DT 1030777
This article applies to BlackBerry® Desktop Software 4.5 to 6.1.
During a wired synchronization of the organizer data on the BlackBerry® smartphone with the data on the computer, the following error messages might appear:
Error Encountered 0x80040FB3, Check Documentation
Error encounter. Error code – 0x80040fb3. Check documentation
The preceding error messages are followed by:
Unable to complete Synchronization
The Unable to complete Synchronization error message is displayed after the synchronization process appears to have completed.
Note: Synchronization may go through without any specific error message, but no entries will show up on the BlackBerry smartphone.
Complete the following steps in order until resolution is obtained:
Note : Upgrade to the most recent version of BlackBerry Desktop software to resolve these issues. If using BlackBerry Desktop Software 6.1 or earlier please see the following:
Step 1 - One or more of the contacts in the Microsoft Outlook contact list might contain East Asian characters.
To resolve the error, make sure that the following versions of software are present or updated on the computer:
- BlackBerry® Desktop Software 6.1.0 B38 or later
- BlackBerry® Device Software 126.96.36.199 or later
Step 2 - Known issue with blank email address fields
Within the contact application data, when attempting to synchronize a contact where there is a blank email address before a completed email address. For example, if there is a contact that has e-mail 2 populated but not e-mail, this error may occur. If e-mail and e-mail 3 populated, but not e-mail 2 this error may occur.
Please see KB31752 for more information.
Step 3 - One or more of the contacts contain a contact picture that cannot be processed properly.
Make sure that the image files associated with the contacts are in JPG format.
- Make sure that the image files associated with the contacts are sized to 90 pixel by 90 pixel. Images may be re-sized prior to adding the contact.
Step 4 - Known sync errors
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable. (Recommend upgrade to latest BlackBerry Desktop Software version)
Remove the field mapping for Attendees field.
Click Configure Settings
Select Map Fields
Click the arrows next to Attendees and verify it is deselected
Note: If the Configuration settings are reset, these steps must be applied again.
This article contains information previously documented in KB14720, KB17763, KB17342, and KB20785.
For assistance with updates to the BlackBerry Desktop Software or the BlackBerry® Device Software, visit www.blackberry.com/support .
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