- BlackBerry® Enterprise Server
- BlackBerry® Collaboration Service
- BlackBerry® Client for use with Microsoft® Office Communications Server 2007
- Microsoft® Office Communications Server 200
- Microsoft® Lync™ 2010
In the BlackBerry® Enterprise Server instant messaging (BBIM) log files, the following error appears:
<2008-08-14 16:30:06.954 PDT>::<BBIM_BES_BBIM_2>:<INFO >:<LAYER = BBIM, DEVICEPIN = XXXXXXXX, USERID = ue, User = firstname.lastname@example.org, Login request denied; device client is not compatible with OCS 2007
<2011-08-04 12:27:12.766 EDT>::<BBIM_BES_BBIM_4>:<INFO >:<LAYER = BBIM, DEVICEPIN = xxxxxxxx, USERID = ufb5, User = email@example.com, Login request denied; device client is not compatible with this version of Communications Server>
The version of the Microsoft Office Communicator client installed on the BlackBerry smartphone is incompatible with Microsoft Office Communications Server 2007.
To resolve this issue, download and install the latest version of BlackBerry Client for use with Microsoft Office Communications Server 2007 from the following web site:
For more information about BlackBerry Enterprise Instant Messaging Client and Server Compatibility, go to http://na.blackberry.com/eng/support/downloads/im_server_compatibility.jsp
This article contains information previously documented in KB16032.
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