Unable to login to the Microsoft Office Communications Server 2007 on the BlackBerry smartphone

Article ID: KB15985

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server
  • BlackBerry Client for use with Microsoft Office Communications Server
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • BlackBerry® Collaboration Service
  • BlackBerry® Client for use with Microsoft® Office Communications Server 2007
  • Microsoft® Office Communications Server 200
  • Microsoft® Lync™ 2010
CollapseOverview
When a BlackBerry® smartphone user tries to connect with an older version of the Microsoft® Office Communicator client on the BlackBerry smartphone, the BlackBerry smartphone user is denied access.

In the BlackBerry® Enterprise Server instant messaging (BBIM) log files, the following error appears:

<2008-08-14 16:30:06.954 PDT>:[250]:<BBIM_BES_BBIM_2>:<INFO >:<LAYER = BBIM, DEVICEPIN = XXXXXXXX, USERID = ue, User = user@example.com, Login request denied; device client is not compatible with OCS 2007

or

<2011-08-04 12:27:12.766 EDT>:[12177]:<BBIM_BES_BBIM_4>:<INFO >:<LAYER = BBIM, DEVICEPIN = xxxxxxxx, USERID = ufb5, User = user01@example.com, Login request denied; device client is not compatible with this version of Communications Server>

CollapseCause

The version of the Microsoft Office Communicator client installed on the BlackBerry smartphone is incompatible with Microsoft Office Communications Server 2007.

CollapseResolution

To resolve this issue, download and install the latest version of BlackBerry Client for use with Microsoft Office Communications Server 2007 from the following web site:

https://www.blackberry.com/Downloads/entry.do?code=24E01830D213D75DEB99C22B9CD91DDD

or

http://us.blackberry.com/support/downloads/im.jsp

CollapseAdditional Information

For more information about BlackBerry Enterprise Instant Messaging Client and Server Compatibility, go to http://na.blackberry.com/eng/support/downloads/im_server_compatibility.jsp


This article contains information previously documented in KB16032.

 

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